- Receives and posts cash, check, and money order payments from walk-in customers and via the mail to the appropriate customer accounts, and issuing receipts as requested.
- Posts ACH payments that are received via email.
- Assists walk-in customers with making Credit Card payments using Smart Hub or Secure Payment.
- Runs appropriate cash balancing reports for transactions daily.
- Assists with counts and balancing of cash drawer, preparation of daily deposit and complies with the BTC Cash Drawer Policy #525.
- Notifies supervisor when change is needed for cash drawers.
- Processes collection notices for returned checks or declined credit cards and charges customer account accordingly.
- Answers multi-line switchboard forwarding calls to appropriate person/department. Provides callers with information such as company address, fax numbers, website, directions to the company locations and other related information.
- Asks basic customer questions to ascertain which department would best benefit the caller.
- Answers basic caller questions
- Answers questions from customers providing information regarding BTC services and procedures.
- Handles customer requests for payment arrangements.
- Initiates non-pay disconnect service orders when payment arrangements are not kept by customer.
- Initiates non-pay reconnect service orders when payments are made on suspended accounts.
- Listens to feedback and concerns, identifying the needs of customers who walk-in to our office or who phone in.
- Verify accurate information is on record for customers, updating when needed.
- Scanning documents into Vault as needed.
- Equipment exchanges and returns for customers, providing receipts and updating customer accounts with the exchange information.
- Initiate Service Orders for customer requests.
- Assists customers with set up of E-Bill by explaining the process
- Processes inventory received from the warehouse, ensuring that all are properly labeled and suitable for customer use.
- Update OSS with status of equipment when received and returned.
- Opening and processing mail, ensure that it is routed to the proper department.
- Assists with maintaining accurate records for equipment inventory.
- Assists in keeping the appearance of the front counter neat and tidy.
- Answering phone when needed, transferring calls to the appropriate people.
- Keeps counter forms stocked, copying or ordering when needed.
- Ability to read, write, speak and understand English well.
- Bilingual Spanish speaking is preferred.
- One year experience with telephone work or other utility company.
- Ability to multi-task in a fast paced environment.
- Strong verbal and interpersonal skills.
- Ability to use office equipment such as computer terminal, calculator, copier, fax machine and multi-line phones.
- Experience with Microsoft Word, Excel, Internet
- Cash handling.
- Seeing - Must be able to read reports and use computer: 75-100%
- Hearing - Must be able to hear well enough to communicate With employees and business contacts: 75-100%
- Standing/Walking: 50-74%
- Climbing/Stooping/Kneeling: 0-24%
- Lifting/Pulling/Pushing: 0-24%
- Fingering/Grasping/Feeling - Must be able to write, type, and use phone system: 75-100%
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Customer Service Representative - Bixby, United States - BTC Broadband
1 month ago
Description
Job Type
Full-time
Description
I. POSITION SUMMARY:
The CSR/Cashier is responsible for assisting customers in the office and over the phone with payments, customer care/billing questions, and opening of change service orders. This position is the face and voice of the company for customers coming into the office and must be able to maintain a high level of customer service in handling customers.
II. ESSENTIAL FUNCTIONS:
A. Payment Processing
Requirements
III. EDUCATION, EXPERIENCE AND SKILLS REQUIRED/PREFERRED:
Required Education and Experience:
This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job pleasant or less agreeable. Consider the local climate and or weather conditions along with the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.
This job operates in a professional office environment. This role routinely uses standard office equipment.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
