- Processes orders, payments or adjustments to accounts for subscription orders on the database.
- Responds to agency or customer communications regarding orders, claims, billing, invoicing, pricing or processing of subscription orders.
- Maintains records on complex order packages for print products, assists customers/agents with standard pricing questions, performs complex database research, maintains tables on customer files, creates/maintains reports on Excel.
- Tracks/reports on daily workload. Informs Manager of issues or problems that may affect deadlines or project completion. Provides solutions to resolve daily work issues.
- Provides assistance to other areas of the Society with questions on subscription sales processing and practice.
- Completes special projects, monitoring progress and reporting to Manager or other personnel in upper management as assigned.
- May assist Manager with training of new employees as well as retraining of staff that need assistance and assists with documentation of processes for training purposes.
- May assist with scheduling of production runs, quality checking data feeds, or processing of electronic banking files. May assist with Renewal and Invoice runs as necessary.
- Associate's Degree or equivalent plus 3 years of office work experience or Bachelor's Degree with internship or other practical work experience.
- High level of computer literacy including experience with Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Teams, and SalesForce CRM. FTP knowledge preferred but not required.
- Excellent math skills.
- Excellent problem solving, organization skills, and time/task management skills.
- Excellent oral and written communication skills with the demeanor to interact positively with customers.
- Ability to work in a production-oriented environment; to manage time with a high level of independence while meeting productivity expectation.
- Willingness and ability to work as part of a team.
-
American Chemical Society Columbus, United StatesJob Description: · The Customer Billing & Account Support (CBAS) department is responsible for a number of functions which support ACS Publications. The functions include maintaining the database of subscribers for Society publications; and providing assistance to all subscriber ...
-
Materials Manager
1 day ago
Rypos, Inc. Franklin, United StatesJoin our team We are innovating the future of clean air We have a full-time opportunity available for a technically savvy Materials Manager with manufacturing warehouse management experience, to join our team. Responsibilities include management and oversight of the transportatio ...
-
Warranty Claims Officer
1 week ago
NovaWorks Franklin, United StatesWelcome, we are glad you are here. Your career at VGRDD GmbH as a Warranty Claims Officer (m/f/d) - working for all locations. Your responsibilities include: * Mediating between manufacturer, dealership, and customer interests * Reviewing, processing, and evaluating warranty clai ...
-
Employee in Customer Service
2 weeks ago
Golden Gate Group Grandview, OH, United States FreelanceJob Description for Grandview, OH - Reference Number: 20708 · Your Responsibilities · - You provide expert advice on the topic of tolls in Germany and support our customers with manual route bookings, billing issues, and all questions related to our online service offerings in ou ...
-
Front Desk Receptionist
1 day ago
Galloway Mental Health Galloway, United StatesThe postition requires answering phones, scheduling patients, checking in patients and collecting copays and payments. Other duties include interacting with insurance companies and billing personnel. Basic computer skills are necessary to use the electronic scheduling system. · E ...
-
Medical Assistant
5 days ago
Certified Dermatology Galloway, United StatesMedical Assistants are an important member of the clinical team and assure that patients have a positive, caring, and professional experience during their office visit. Our MA will work alongside the provider performing routine administrative and clinical assignments, to keep the ...
-
Valet
1 week ago
Dolce Hotels & Resorts Seaview Galloway, United StatesJob Summary: · The objective of the Valet Attendant is to ensure the safety of all guest vehicles at all times to provide/perform superior guest service (internal and external) and to ensure the efficient delivery of guest vehicles. Attendants will also ensure and be accountable ...
-
Manager
5 days ago
Dunkin' | Somerset Donuts inc Township of Franklin, United StatesAs a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. · **Benefits of working for a Dunkin' franchisee**: · - Competitive wages · ...
-
Team Member
5 days ago
Dunkin' | Somerset Donuts inc Township of Franklin, United StatesAs a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. · Crew Members are the foundation of what keeps the store and America runnin ...
-
Shift Leader
5 days ago
Dunkin' | Somerset Donuts inc Township of Franklin, United StatesAs a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. · The Shift Leader will be responsible for coaching Crew Members throughout ...
-
Assistant Manager
5 days ago
Dunkin' | Somerset Donuts inc Township of Franklin, United StatesAs a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. · The Assistant Manager will be responsible for directing the overall operat ...
-
Equipment Service Technician
1 week ago
Henry Schein Dublin, United StatesJOB OVERVIEW: · This position is responsible for providing repair service of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service sk ...
-
Assistant Bakery Manager
1 week ago
Weis Markets Dublin, United States**Job ID**: · **JR9605** · **Job Category**: · **Store Operations** · **Career Area**: · **Store Management** · **Job Type**: · **Regular** · **Schedule**: · **Full time** · **Job Location**: · **431 Dublin Pike** · **Perkasie, PA ** · **Overview**: · Looking for a company that t ...
-
Clinical Pharmacy Technician
5 days ago
Giant Eagle Mount Air, United StatesJob Summary · Join our dynamic clinical pharmacy team We're all about making a real impact, not just meeting but exceeding patient expectations. As a clinical technician, you'll be at the heart of a dedicated team that's all about building strong patient connections while deliver ...
-
Operations Administrator
1 week ago
Town of Wallkill Boys & Girls Club, Inc. Circleville, United States**JOB DESCRIPTION** · **TITLE**:Operations Administrator · **DEPARTMENT**:Administrative Professional, Non-Exempt · **REPORTS TO**:Executive Director · **PRIMARY FUNCTION**: · The Operations Administrator is responsible for providing office administration and support to assure th ...
-
Receiving Tech I
1 week ago
Canon Business Process Services, Inc. Upper Darby, United StatesOverview: · Responsible for receiving of all medical supplies for hospital. · **Responsibilities**: · - Receive and unpack materials and supplies against purchase orders (PO's) for delivery · - Prepare orders for return-to-vendor shipment · - Record shipment data, including weigh ...
-
Accounts Receivable Coordinator
1 week ago
Simpson Strong Tie Co., Inc. Columbus, United StatesResearch and resolve variances in customer invoices. Communicate with customers via email, web or phone. (80%)Log entries in the Customer Service Exception Report (CSER), review billing inquiries, tax certificates, and other duties as assigned. (10%) Accounts Receivable, Coordina ...
-
Computational Fluid Dynamics Engineer
1 week ago
BriskHeat Columbus, United StatesComplete design projects for heating as assigned for multiple customer segments. Responsible for taking information from sales and application engineering to design heating solutions with an emphasis on quality and accuracy. The successful candidate for this position will be able ...
-
Computational Fluid Dynamics Engineer
6 days ago
Insight Global Columbus, United StatesMust Haves: · Knowledge of basic heat transfer principles and electrical circuits · Associates or Bachelors Degree in Engineering with 3+ years of experience in related field · Ability to read and interpret blueprints and wiring schematics · Experience with MS Office (Word, Exce ...
-
Cashier/Receptionist
1 week ago
Feldman Automotive Group Columbus, United StatesCalculate the customer's bill using the dealership's computer system. Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket. Make change accurately and issue receipts t Cashier, Receptionist, Automoti ...
Senior Customer Service Representative, Customer Billing - Columbus, United States - Chemical Abstracts Service
Description
Senior Customer Service Representative, Customer Billing & Account Support (CBAS)
Date: Apr 18, 2024
Location:
Columbus, OH, US, 43202
Company:
American Chemical Society
Job Description:
The Customer Billing & Account Support (CBAS) department is responsible for a number of functions which support ACS Publications. The functions include maintaining the database of subscribers for Society publications; and providing assistance to all subscribers for ordering, billing, pricing, or account status and other customer inquiries. The Representative will be responsible for the following tasks and activities:
Required Skills:
Required Experience:
3 years of professional work experience in a billing, accounting, or related function.
DivisionPosition Summary
This position is based in the Columbus, Ohio office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran
Nearest Major Market: Columbus
Job Segment:
Database, CRM, Technology, Research