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Commercial Lines Assistant Account Manager
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Commercial Lines Assistant Account Manager
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Account Manager
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Director, Account Management - Pasco, United States - SIRVA
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Description
The role of Director of Global Account Management is a key position within the company, responsible for managing client relations and account strategy on a global scale. This role plays a crucial part in upholding the core values of the company, ensuring high client satisfaction, and driving revenue growth.
Open to all locations across APAC
RESPONSIBILITIES
- Responsible for managing domestic and international client relations, account strategy, trend analysis, and identifying opportunities for upselling products to existing clients.
- Maintain a high level of client satisfaction with cost-effective programs and services.
- Serve as the primary contact for corporate clients regarding their relocation programs.
- Collaborate with the policy consulting department to research and suggest policy changes for improved program effectiveness.
- Resolve complex client issues to ensure maximum satisfaction.
- Prepare and deliver client reports as needed, conduct client reviews, and identify revenue optimization opportunities.
- Partner with various teams to achieve client goals by monitoring and measuring metrics in an audit-driven environment.
- Communicate policy changes internally and lead client update meetings with operations teams.
- Work with the implementation team to ensure a smooth client transition.
- Support the Relocation Operations training department as required, providing mentoring, training, and feedback to team members.
- Compile and present reports to clients in a consistent format as per their requests.
QUALIFICATIONS AND PREFERRED SKILLS
- Minimum 3 years of experience in domestic or international relocation management, including operational management.
- Minimum 3 years of leadership experience in team management.
- 2-5 years of corporate client or account management experience is preferred.
- Strong problem-solving, conflict-resolution, and financial/accounting skills.
- Excellent oral, written, and presentation communication skills.
- Outstanding project management and negotiation abilities.
- Proficiency in business application technology with a global living/working background.