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Jr. Personnel Security Specialist/Customer Se - East Dublin, United States - GovStrive
Description
Job Title:
Jr. Personnel Security Specialist/Customer Service Representative
Location:
Dublin, GA
We are seeking dedicated professionals for the role of Jr. PSS/CSR in our Dublin, GA Shared Services Center.
At GovStrive, we are passionate about assisting our federal government clients in enhancing HR operational effectiveness and customer service while ensuring compliance with federal regulations.
Join our team of professionals committed to transforming processes and systems to better serve our clients' organizations and missions.Position Summary:
The Personnel Security Specialist serves as a key role in our unit responsible for verifying existing background investigations and initiating the appropriate level of investigations for all permanent employees and client-requested individuals.
This role requires impeccable attention to detail to ensure that all required information is complete, accurate, and submitted within established timeframes as contractually obligated.
As the main point of contact for applicants, their supervisors, and staffing personnel, you will play a vital role in guiding applicants through the eAPP process, providing valuable feedback and guidance.
Responsibilities:
As a Personnel Security Specialist, you will play a pivotal role in our Managed Services Team
Your responsibilities include:
Review and verify the appropriate level of background investigation required for each case.eAPP (formerly eQIP)
Management:
You will initiate and efficiently manage eAPP cases through the NBIS System, ensuring that all requirements for the specified background investigation level are met and completed within established timeframes.
Complete transactions and tasks tailored to each client's needs, making sure all Service Level Agreement mandates and timeframes are met, as detailed in Standard Operating Procedures.
Ensure that all task-specific data is accurate, current, and properly documented. This documentation is crucial for monitoring mandated milestones, reporting, and completing invoices within established timeframes.Diagnose underlying issues and work independently to resolve them, utilizing appropriate tools and skills.
Develop and maintain all necessary supporting documentation specific to each task order.
Identify and assess client needs to provide satisfactory solutions and uphold a high standard of client service.
Apply your knowledge to resolve new and undocumented incidents, based on an understanding of contract requirements and internal processes.
Respond promptly to email and voicemail messages within established timeframes, documenting the resolutions effectively.
Gather, organize, and analyze data with precision and efficiency. Solve problems associated with data gathering and perform benchmark and optimization analyses.
Required Education & Experience:
High School Diploma with 3 years of relevant work experience.
Relevant experience in security and/or intelligence fields.
Preferred Education & Experience:
Associates or Bachelor's Degree with 4 or more years of subject matter expertise.
Active T2 security clearance or higherHands-on experience in security and/or intelligence disciplines.
Experience implementing complex government security and/or intelligence programs and policies is preferable.
EEO Statement:
GovStrive is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are based on merit, competence, performance, and business needs.
GovStrive does not discriminate in employment on the basis of age, disability, ethnicity, gender, gender identity and expression, religion, sexual orientation, or protected veteran status.
Join us at GovStrive and be part of a team that values diversity, invests in employee development, and offers a comprehensive benefits package, including PTO, healthcare, matching 401K, flexible hours, and a collaborative work environment.
