Bank Customer Service Specialist Floater - Upper Darby, United States - ESSA Bank and Trust
2 weeks ago
Description
ESSA Bank & Trust has an immediate opening for a Floating Customer Service Banker based in Upper Darby, PA. We are seeking a dynamic and customer-focused individual to join our team as a Floating Customer Service Banker. In this role, you will be responsible for delivering outstanding service to our clients across multiple branch locations. You will assist customers with various banking transactions, provide information on our products and services, and address any inquiries or concerns they may have.
Banking experience of at least four years is a requirement. Teller, Customer Service (platform), bank product knowledge, supervisor experience and bank account opening experience are a must.
Location:
Multiple locations in the outer Philadelphia area
Basic Qualifications of the Customer Service Specialist:
Education/Training:
- A high school diploma or equivalent
- Specialized banking education and training.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; moderate typing skills; moderate computer skills; proficient interpersonal relations and communicative skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; a working knowledge of bank retail products and services, along with the operating policies and procedures that impact these products.
Experience:
_A minimum of four (4) years' experience in related Banking positions normally required._
General Responsibilities of the Bank Customer Service Specialist:
- Responsible for performing a variety of duties to support the consumer services function of a Branch office.
- Coordinating work within the department, as well as with other departments.
- Reporting pertinent information to the immediate supervisor.
- Responding to inquiries or requests for information.
- Providing guidance and onthejob training to Customer Service Representative(s).
- Assisting the immediate supervisor with administrative tasks to support branch operations.
- Identifying and acting on referral opportunities.
- Responsible for working as an active member of the branch office sales/service team.
- Providing customers with direct service relating to all Bank retail products.
- Developing customer relationships to take advantage of additional selling and crossselling opportunities.
- Communicating with the manager with respect to sales objectives, sales performance, and other factors affecting the sales/service effort.
- Providing required information on sales and service activities.
Benefits:
We offer a competitive pay structure and comprehensive benefits package that includes:
- Medical
- Dental
- Vision
- 401k with Company Match
- Life Insurance
- Opportunities for career growth and advancement.
- Training and development programs to enhance skills and knowledge.
- Positive work environment with supportive colleagues
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
About ESSA Bank and Trust:
As of September 30, 2023, ESSA Bancorp had consolidated assets of $2.3 billion, consolidated deposits of $1.66 billion and consolidated stockholders' equity of $219.7 million.
The Bank maintains its corporate headquarters in downtown Stroudsburg, Pennsylvania and has 21 community offices throughout the Greater Pocono, Lehigh Valley, Scranton/Wilkes-Barre and Philadelphia regions in Pennsylvania.
In addition to being one of the region's largest mortgage lenders, ESSA Bank & Trust offers a full range of retail, commercial financial services, and financial advisory and asset management capabilities.
ESSA Bancorp, Inc. stock trades on The NASDAQ Global Market (SM) under the symbol "ESSA."Pay:
From $20.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental
- Health insurance
- Paid time off
- Vision
Experience level:
- 4 years
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Inperson
- Office
Education:
- High school or equivalent (required)
Experience:
- Banking: 4 years (required)
- Banking Customer service/account opening: 4 years (required)
Ability to Commute:
- Upper Darby, PA (required)
Work Location:
In person
More jobs from ESSA Bank and Trust
-
Bank Customer Service Specialist
Alburtis, United States - 3 weeks ago
-
Bank Teller
Upper Darby, United States - 2 days ago