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Mount Pleasant

    retail manager - Mount Pleasant, United States - Cypress Bank SSB

    Cypress Bank SSB
    Cypress Bank SSB Mount Pleasant, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Essential Functions

    • Ability to perform all CSR/Teller functions.
    • Supervise Teller/CSR staff and provide remote branch support for all branches.
    • Monitor and improve procedures for the new account opening process.
    • Develop and provide ongoing training for CSRs.
    • Monitor new account and revised account exceptions.
    • Follow up with employees and managers, as needed.
      • Research and correct all COD or SDB rejects on Non-Post report.
      • Oversee SDB services, maintenance, training, and procedures.
      • Research and correct discrepancies within product disclosures and other new account documents.
      • Update account disclosures, as required.
      • Download, review, and train CSRs on Fiserv bulletins/updates.
      • Review interest rate changes.
      • Monthly review interest rates for accuracy.
      • Review IRAs annually and oversee required minimum distributions.
      • Manage charge-offs on deposit accounts.
      • Manage Card-at-Once.
      • Serve as back-up for customer service calls relating to debit cards: ordering, reordering, and reporting as lost/stolen.
    • Send and approve wires.
    • Gather requested data for various audits.
    • Work with auditors and respond to new accounts and deposit compliance audits.
    • Manage teller operations for Mt. Pleasant North
    • Approve schedule.
    • Manage vault.
    • Review and approve transactions and reports.
    • Buy/sell money from Fed.
    • Update currency shipment log.
    • Troubleshoot teller issues and assist with integrated teller, cashier's checks, overrides, gift cards, and TCRs.
    • Perform Quarterly Cash Counts and Safekeeping audit for all branches.
    • Maintain and update teller new hire packets.
    • Establish teller training.
    • Correspond with TIB credit card processing staff and assist CSRs with marketing.
    • Enter holidays in Integrated Teller module (SIR) yearly.
    • Send ODP reports and complete maintenance.
    • Report charged-off accounts to ChexSystems.
    • Complete teller transaction, teller over/short, and teller statements reconciliations monthly.
    • Calculate High-Rate Deposits quarterly.
    • IOLTA quarterly
    • Send New Time Deposits to B quarterly.
    • Manage/Test Integrated Teller and BPM updates

    Additional Responsibilities

    • Perform other duties, as assigned.

    Required Education, Experience, and Skills

    • Associate degree or equivalent hours, preferred.
    • Five years banking experience required.
    • Two years supervising experience required.
    • Interpersonal skills to represent the bank in a positive way in dealing with customers and other employees.
    • Ability to maintain confidentiality of bank records and customer transactions.
    • Moderate knowledge of Microsoft Word and Excel.
    • This position requires lifting up to 25 lbs.

    Equipment Used

    • Computer
    • Document scanners
    • Ten-key calculator

    Equal Credit Opportunity Employer

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