Jobs
>
Phoenix

    Client Success Specialist - Phoenix, United States - Renren

    Renren
    Renren Phoenix, United States

    4 weeks ago

    Default job background
    Description
    LoftyWorks is a comprehensive prop-tech software solution that simplifies property management through various tools, including CRM automation and customer communication. It facilitates efficient operations, property portfolio management, and offers top-tier financial management, with seamless integration with Xero. Developed since 2019, LoftyWorks is a result of collaboration between Lofty, a major US prop-tech company, and a prominent UK outsourcing firm. It combines the extensive experience of both companies to bring the best practices from the UK and US real estate sectors into one platform.

    LoftyWorks is seeking a dedicated and experienced Client Success Specialist to join our team. This role focuses on technical solutions onboarding and retention, ensuring that our clients have a seamless experience with our property management software (PMS). The ideal candidate will have a strong background in property management, coupled with excellent customer service skills, proficiency in IT, and experience working with global teams across multiple time zones.

    *This role is located in the United States*

    Job Duties
    • Onboarding new clients onto our property management software (PMS) by providing technical assistance and guidance.
    • Ensuring a smooth transition for clients during the onboarding process, addressing any technical issues or concerns promptly and effectively.
    • Providing ongoing support to clients, assisting with software usage, troubleshooting technical issues, and resolving queries in a timely manner.
    • Proactively engaging with clients to understand their evolving needs and challenges, and providing tailored solutions and recommendations.
    • Collaborating with internal teams to escalate technical issues and feedback from clients, contributing to product improvements and enhancements.
    • Building and maintaining strong relationships with clients, acting as a trusted advisor and advocate for their success with our software.
    This position offers an exciting opportunity to combine your expertise in property management with technical solutions, providing valuable support and guidance to our clients across the globe. If you are passionate about delivering exceptional customer service, adept at working with global teams, and driving client success, we encourage you to apply and join our dynamic team at LoftyWorks.

    Requirements
    • Minimum of 2 years of experience working within a property management team for a real estate agent/broker.
    • Experience in property maintenance, lease management, accounting, door growth, and familiarity with property management software (PMS) is essential.
    • Minimum of 2 years of experience as a customer service representative, preferably in a support role for a product or service.
    • Proven track record of delivering exceptional customer service, meeting KPIs, and utilizing contact management or ticketing software.
    • Experience working with global teams across multiple time zones, demonstrating adaptability and effective communication skills in a diverse environment.
    • Skills Required:
    • Proficiency in IT with strong software skills; ability to adapt and learn new software packages quickly.
    • Customer-focused approach with the ability to effectively communicate and engage with various customer types.
    • Excellent multitasking abilities, capable of managing multiple customers and tasks simultaneously.
    • Strong listening skills, coupled with the initiative to proactively engage with customers regarding their business and property management needs.
    • Exceptional written and verbal communication skills in English.
    • Additional training and qualifications in property management are preferred.
  • Packard Culligan Water

    Customer Success Specialist

    2 weeks ago

    Packard Culligan Water Phoenix, United States

    Join Our Dynamic Team · Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Phoenix, AZ, where our employees don't jus ...

  • Packard Culligan Water

    Customer Success Specialist

    2 weeks ago

    Packard Culligan Water Phoenix, United States

    Job Description · Job DescriptionJoin Our Dynamic Team · Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Phoenix, A ...

  • Packard Culligan Water

    Customer Success Specialist

    2 weeks ago

    Packard Culligan Water Phoenix, United States

    Join Our Dynamic Team · Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Phoenix, AZ, where our employees don't just ...

  • Oracle

    Client Success Specialist III

    6 days ago

    Oracle Phoenix, United States

    Job Description · Oracle Energy and Water provides the most comprehensive platform of groundbreaking solutions to empower utility business transformation—from asset operations to the customer experience. These validated, innovative solutions enable today's electric, gas, and wate ...

  • Arizona Center For Youth Resources

    Engagement Specialist/ Success Coach

    6 days ago

    Arizona Center For Youth Resources Phoenix, United States

    Job Title: Success Coach · Job Overview: The Success Coach is responsible for providing assistance to youth and young adults to enhance their knowledge, skills, and abilities required in a competitive labor market. This includes aiding youth/students with completing assigned onl ...

  • LHH Recruitment Solutions

    Bilingual Customer Success Specialist

    3 weeks ago

    LHH Recruitment Solutions Phoenix, United States

    Job Description · Job DescriptionAre you looking for an opportunity to make a tangible impact in a dynamic work environment? LHH Recruitment Solutions is seeking a Customer Success Representive to join our team and provide essential support to our internal customers, primarily th ...

  • National Pool Partners

    Client Success Specialist

    2 weeks ago

    National Pool Partners Scottsdale, United States

    Job Description · Job DescriptionAquaman North is hiring a Client Success Specialist to join its Scottsdale, AZ office We have an extremely strong company culture--we value each other and the work we each do. We are adding a positive office professional to help us as we #elevatet ...

  • National Pool Partners

    Client Success Specialist

    13 hours ago

    National Pool Partners Scottsdale, United States

    Job Description · Job DescriptionNational Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. As a growing Company, we are always looking to expand our team with those who display the following charac ...

  • Next Step Systems

    Tier 1 Software Customer Success Specialist

    2 weeks ago

    Next Step Systems Phoenix, United States

    Tier 1 Software Customer Success Specialist, Phoenix, AZ · We are looking for direct Customer Success Specialist with experience working in a tech field with people who have handled Ticketing Center cases. This position is 100% Onsite with possible Hybrid. · As a Tier 1 Software ...

  • Inhabit

    Client Success Specialist

    1 day ago

    Inhabit Chandler, United States

    About Inhabit · Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and indus ...

  • Reputation

    Customer Success Specialist

    1 week ago

    Reputation Scottsdale, United States

    Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. · We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 mil ...

  • Reputation

    Customer Success Specialist

    1 week ago

    Reputation Scottsdale, United States

    Why Work at Reputation? · Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. · We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 ...

  • Next Step Systems

    Tier 2 Software Customer Success Specialist, SQL Experience Required

    2 weeks ago

    Next Step Systems Phoenix, United States

    Tier 2 Software Customer Success Specialist, SQL Experience Required, Phoenix, AZ · The Tier 2 Software Customer Success Specialist will respond to higher level Customer Support Solutions Center tickets to support customer end users as well as troubleshooting and addressing Tier ...

  • Executive Placements

    Customer Success Specialist

    3 weeks ago

    Executive Placements Scottsdale, United States

    Job Description · Job DescriptionAre you looking for an electric and exciting work environment? · We are hiring high-energy individuals to join our team in the motivation and self-help industry. They offer tremendous personal growth, career development, and an exciting office env ...

  • Reputation

    Customer Success Specialist

    1 week ago

    Reputation Scottsdale, United States

    Why Work at Reputation? · Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. · We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 mi ...

  • National Pool Partners

    Client Success Specialist

    4 days ago

    National Pool Partners Scottsdale, United States

    **Aquaman North** is hiring a **Client Success Specialist **to join its **Scottsdale, AZ **office We have an extremely strong company culture-we value each other and the work we each do. We are adding a positive office professional to help us as we **#elevatetheindustry** · **Poo ...

  • VIVAHR

    Customer Success Specialist

    3 weeks ago

    VIVAHR Gilbert, United States

    We are looking for a dynamic Customer Success Specialist to help us onboard customers and retain our core customer base. In this role, you will work directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain ...

  • 1stMILE, LLC

    Customer Success Specialist

    3 weeks ago

    1stMILE, LLC Goodyear, United States Part time

    1stMILE is a software technology company focused on providing payment solutions to businesses in the automotive marketplace. We have more than 18,000+ locations using our software to process payments and increase revenue via our integrated solutions. · We are looking for a **Cust ...

  • beBee Professionals

    Talent Acquisition Specialist at beBee

    1 week ago

    beBee Professionals Phoenix, United States Full time $60,000 - $80,000

    About beBee: · At beBee we are not just building a platform; we are creating a community where professionals can find their hive. We believe in innovation, collaboration and each team member's unique contribution as we redefine professional networking. · Responsibilities: · - Lea ...

  • ZephyrTech

    Training as a Retail Salesperson

    1 week ago

    ZephyrTech Phenix, United States

    Retail Salesperson (w/m/d)As a partner for people who love animals, we have been dedicated to pets for over 35 years. With full commitment, we work in our specialty stores every day to make our customers and their pets completely happy. Our top priority is providing excellent cus ...