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    Technical Trainer - New York, United States - Higher Frog Ltd

    Higher Frog Ltd
    Higher Frog Ltd New York, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    USA BASED APPLICANTS WITH SOME TRAVEL FLEXIBILITY, ARE ENCOURAGED TO APPLY FOR THIS FREELANCE ROLE (READ ON... )

    I am seeking candidates who possess a blend of technical and customer-facing skills to successfully support training for robotics and automation environments for ELB Learnings' large, well known Grocery chain client. This role will require a unique combination of flexibility, troubleshooting, creativity, accountability, and drive. As part of the ELB clients' Grocery Logistics L&D team, candidates have the opportunity to work cross-functionally with multiple engineering teams, to contribute to the continuous innovation of next generation Fulfillment.

    THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING CHARACTERISTICS:

    1. Superior technical training delivery
    2. Excellent business/personal communication skills
    3. Proven planning expertise
    4. Strong change management skills
    5. The ability to adhere to tight deadlines while maintaining quality

    This position reports to the Automation Training Manager.

    From my perspective - successful applicants will have held senior Instructional Design & Facilitation roles, combined with experience (and education) around industrial processes enhanced by automation / robotics.


    ROLE & RESPONSIBILITIES

    • Assist in developing & maintaining technical training content, hands-on exercises, presentations, and accompanying materials.
    • Deliver instructor-led training to end-user customers and partners on a regular or as-needed schedule.
    • Work with vendors and key internal stakeholders to ensure accurate, effective training content and delivery.
    • Evaluate learners and collect feedback to track knowledge retention and continuously improve content.
    • Train internal authorized trainers (i.e., Ambassadors, etc.)
    • Assist in the development of a formalized Train-the-Trainer program for our downstream customers (e.g., associates, Ops leaders, technicians, etc.)
    • Collect and share best practices with the Learning Solutions team.
    • This role will require travel up to 50% of the year.

    QUALIFICATIONS

    • Osha 10 Trained
    • Technical degree (e.g., Mechanical, /Electronics, or Mechatronics) or relevant work experience required.
    • Knowledge and hands-on experience with automation and/or robotics technology, preferably in a fulfillment-like setting.
    • Experience with classroom and eLearning instructional development and delivery.
    • Exceptional written and verbal communication skills.
    • Strong facilitation, influencing and troubleshooting skills
    • Proficient with Microsoft Office and eLearning applications.
    • Passion for training and obsession for customer service.
    • Be the "go to" subject matter expert (SME) for internal training needs.
    • Ability to manage multiple training projects and/or programs.
    • Must be highly self-motivated and customer-centric.
    • Must be able to navigate around and handle ambiguity, when applicable.


    PREFERRED, ADDITIONAL QUALIFICATIONS

    • Experience designing (LXD) and developing instructor-led content with technical subject matter content.
    • Experience with learning management and knowledge base systems.
    • Direct automation and/or robotics vendor, integrator, or manufacturer experience,
    • especially those who have worked with Amazon.
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