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    Controller - Rooms - Atlantic City, United States - Bally's Atlantic City

    Bally's Atlantic City
    Bally's Atlantic City Atlantic City, United States

    1 week ago

    Default job background
    Full time
    Description
    Authorized to view only the pre-approved room comping level; this position does not have authority to change information.
  • Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
  • Maintains accuracy within accommodation availability.
  • Completes the non-zero balance report on a regular and on-going basis.
  • Handles incoming calls regarding same day billing inquiries.
  • Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
  • Helps to maintain and enhance a safe, secure, and comfortable environment for our guests.
  • Empowered to ensure that customer's complaints/problems/issues are handled in an effective, prompt, and courteous manner.
    Demonstrates a positive demeanor to customers, both internal and external, always.

    Qualifications

  • Two years front desk experience.
  • Excellent customer service skills required. Source: Hospitality Online
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