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    Rooms Controller - Atlantic City, United States - Ocean Casino Resort

    Ocean Casino Resort
    Ocean Casino Resort Atlantic City, United States

    1 week ago

    Default job background
    Human Resources
    Description
    About The Role

    Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

    Position Responsibilities

    • Complies with all New Jersey/CCC regulatory requirements
    • Adhere to established company and departmental procedures, guidelines, and policies at all times
    • Facilitates communications between the various hotel/casino departments and the Front Desk
    • Ensure prompt and courteous check in/check out of hotel guests
    • Assist with checking rooms to verify the status of hotel reservations
    • Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
    • Balancing guest folios and ensuring that every reservation has a valid payment method
    • Assisting our guests and VIP clientele with all their accommodations.
    • Resolve guest complaints and increase guest retention.
    • Respond and assist to phone inquiries from internal and external guests
    • Processing all forms of settlement methods
    • Verifying team member banks at the end of the shift and reporting discrepancies
    • Handle guest packages and post charges in the system
    • Assist with training and developing new team members
    • Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

    Essential Functions

    • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
    • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
    • Must be able to stand for an entire shift
    • Must be able to lift/push/pull up to 25 lbs

    Requirements

    • Computer proficiency
    • Customer service experience is required
    • Ability to speak, read and write in English
    • High school diploma or equivalent GED preferred

    Benefits

    • Free meal on shift
    • Training & Development
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k,)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off
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