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    Help Desk Specialist - Tampa, United States - Latitude, Inc.

    Latitude, Inc.
    Latitude, Inc. Tampa, United States

    5 days ago

    Default job background
    Description

    Job Description

    Job Description

    Primary Duties

    • Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution. Able to troubleshoot complex technical issues and develop easy to understand solutions
    • Follow-up with end users to provide status updates
    • Performs account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets).
    • Communicates with customers at all levels of technical and non-technical
    • Works collaboratively with people across the organization
    • Support for PCs, laptops, printers, cell phones, and tablets etc.
    • Supports end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair
    • Troubleshoots networks, servers, hardware systems, operating systems, and application technical issues
    • Creates and manages technical documentation
    • Assists the engineering team with project implementation
    • Ensures compliance with all Policies and Procedures

    Education and Requirements

    • Minimum of 3-5 years experience in MSP field or technical support level 2 or higher
    • Minimum of 3-5 years experience in System Administration, Switching, Compliance, Microsoft Active Directory and MSP related service offerings
    • Professional, teachable, willing to learn and open minded
    • A team player, courteous, pleasant to work with
    • Experience with installation and support of various CAD applications (i.e., Autodesk, Bentley, etc.)
    • Demonstrated knowledge in Microsoft server configuration and administration including Active Directory
    • One or more of the following certifications: A+, MS Desktop Administrator, Network +
    • Excellent organizational, interpersonal and communication skills (both oral and written) and experience with direct client communication
    • Experienced in performing needs-assessment and making solution recommendations
    • Ability to work in a team environment and demonstrate strong problem-solving skills
    • Ability to multi-task and work multiple projects/issues simultaneously
    • Some physical work required such as installing and managing cables
    • Able to lift up to 50 lbs. servers
    • Availability to work weekends
    • Must be able to work in the US
    • Valid Driver's License
    • Ability to travel
    • A team player, courteous, pleasant to work with

    Preferred qualifications

    • Professional, teachable, willing to learn and open minded
    • Intermediate experience in System Administration, IT Security, VPN Configuration, Routing and Switching, Compliance, Virtualization, Microsoft Active Directory

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