IT Help Desk Technician - Leavenworth, United States - Jasper Engines

Jasper Engines Leavenworth, United States

4 weeks ago

Technology / Internet

Description

JASPER is seeking a candidate to fill an open position on our IT Help Desk team at our Leavenworth, IN facility. You will be responsible for troubleshooting PC's, printers, iOS devices, thin clients, and network connectivity in our office and production environments. To be successful in this position you will manage a ticket queue effectively and give excellent customer service.

Qualifications: 1 + years' experience working in a helpdesk environment preferred.

Ability to respond to customer issues via phone, email, web ticket entry, and face-to-face
Provide excellent customer service when assisting customers
Ability to ask appropriate detailed questions along with knowledge base to resolve customer issues in a timely manner
Flexibility to work different shifts
Enjoys problem-solving
Good organizational skills
Good verbal, written communication, and listening skills

Salary and Benefits:

Starting Pay: $18-20/hour, based on experience
Medical, dental, vision, and prescription insurance after 30 days
PTO + 9 paid holidays after 30 days
Two retirement plans
Quarterly bonus
On the job training
And, so much more

Responsibilities:

General knowledge of Windows Operating Systems from Windows XP – Win 10
General knowledge of iOS devices
General knowledge of Microsoft Suite and O365
Ability to document user issues in ticketing system
Ability to keep track of inventory when replacing parts / and replacing hardware, and software licenses
Complete requests in a timely fashion to the end user's satisfaction
Participate in an on-call rotation and respond to after hour support in a timely manner
Escalate request that that you need help resolving
Look for ways to improve processes and reduce non-value add steps

Before you begin your application, please click 'Link' to take a short assessment (

Link). Once you have completed the assessment, return to this page to begin the application.

Jasper Engines & Transmissions is an Equal Opportunity and Affirmative Action Employer. JASPER is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.

Other details

Job Family
: JET
Pay Type
: Hourly

IT Help Desk Technician

3 weeks ago

Jasper Engines Leavenworth, United States

JASPER is seeking a candidate to fill an open position on our IT Help Desk team at our Leavenworth, IN facility. You will be responsible for troubleshooting PCs, printers, iOS devices, thin clients, and network connectivity in our office and production environments. To be success ...
IT Help Desk Technician

3 weeks ago

Jasper Engines Leavenworth, United States

JASPER is seeking a candidate to fill an open position on our IT Help Desk team at our Leavenworth, IN facility. You will be responsible for troubleshooting PC's, printers, iOS devices, thin clients, and network connectivity in our office and production environments. To be succes ...
Intelligence Analyst 3

2 weeks ago

HII Fort Meade, United States

**Date**:Apr 15, 2024 · **Location**: Fort Meade, MD, Maryland, United States · **Company**:HII's Mission Technologies division · Requisition Number: 18627 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Anticipated Salary Range: $87, $115,000.00 · Secur ...
Intelligence Analyst 1

2 weeks ago

HII Fort Meade, United States

Requisition Number: 18626 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Anticipated Salary Range: $59, $90,000.00 · Security Clearance: TS/SCI with Poly · Level of Experience: Entry Level · **Meet HII's Mission Technologies Division** · **Who We Are** ...
Field Service Technician

2 days ago

SAIC Fort Meade, United States

Job ID: · **Location**:FORT MEADE, MD, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Site Support · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 10 % of the Time · **Minimum Clearance Required**:Secret · **Clearance Level Must Be ...
Patient Care Tech

5 days ago

Baptist Healthcare System, Inc. New Albany, United States

Job Description: · Baptist Health Medical Group · Patient Care Tech · Cancer Care Office · New Albany IN · Full Time/First Shift · The Patient Care Technician will be responsible for the examination and treatment of activities under the direct supervision of the physician. · Duti ...
System Technician

1 day ago

PatriotiQ Fort Meade, United States

Below is the Level 1 position description, but we have all levels of technicians available from entry level to senior, plus systems engineers, sysads, network engineers, electricians, help-desk, etc. All positions require active TS/SCI w Full Scope Polygraph. For technicians we c ...
Field Service Technician

1 week ago

SAIC Fort Meade, United States

· Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA).The Air Force and Combatant Commands Business Group of ...
Chemist (Forensic)

1 week ago

U.S. Army Medical Command Fort Meade, United States

Summary · About the Position: · This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for STEM Positions and Cyber Security and related positions' to recruit and appoint qualified candidates to positions in the competitive service. · Incumbent serves as a Chemist [ ...
Executive Assistant

1 week ago

U.S. Army Intelligence and Security Command Fort Meade, United States

Summary · About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction This position is with ...
Intelligence Analyst 1

2 weeks ago

Huntington Ingalls Industries Fort Meade, United States Full time

Requisition Number: 18626 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Anticipated Salary Range: $59, $90,000.00 · Security Clearance: TS/SCI with Poly · Level of Experience: Entry Level · Meet HII's Mission Technologies Division · Our team of m ...
Supervisory Staff Administrator

1 week ago

Department of Defense Fort Meade, United States

Summary · About the Position: This is a military technician position with the 200th Military Police Command, 400th Military Police Battalion, 333rd Military Police Brigade, located at Fort Meade, Maryland. · This position requires an active membership as a Soldier in the Army Res ...
Supervisory Staff Administrator

1 week ago

Department of Defense Fort Meade, United States

Summary · About the Position: This is a military technician position with the 200th Military Police Command, 400th Military Police Battalion, 333rd Military Police Brigade, located at Fort Meade, Maryland. · This position requires an active membership as a Soldier in the Army Res ...
Chemist (Forensic)

1 week ago

Department of Defense Fort Meade, United States

Summary · About the Position: · This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for STEM Positions and Cyber Security and related positions' to recruit and appoint qualified candidates to positions in the competitive service. · Incumbent serves as a Chemist [ ...
Intelligence Analyst 1

1 week ago

Huntington Ingalls Industries Fort Meade, United States

Requisition Number: 18626 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Anticipated Salary Range: $59, $90,000.00 · Security Clearance: TS/SCI with Poly · Level of Experience: Entry Level · Meet HII's Mission Technologies Division · Our team of ...
Executive Assistant

1 week ago

Department of Defense Fort Meade, United States

Summary · About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction This position is with ...
Intelligence Analyst 3

1 week ago

Huntington Ingalls Industries Fort Meade, United States

Requisition Number: 18627 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Anticipated Salary Range: $87, $115,000.00 · Security Clearance: TS/SCI with Poly · Level of Experience: Mid · Meet HII's Mission Technologies Division · Our team of more th ...