- Receive customer input from phone, email, or web submission and create support tickets. Troubleshoot end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process.Resolve tier1 issues using troubleshooting resolution matrix. Gather information from customers to ensure sufficient data is gained to start case resolutions. Direct inbound service interactions to appropriate technical and sales resources. Conduct database lookup of consumer/patient records within electronic medical record software. Enter updated information within electronic medical records as required. Re-direct or engage other departments or specialty groups to resolve consumer/patient requests. Maintain compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes. - 90%
- Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Log interaction outcome in contact management system. - 10%
- High School Diploma or equivalent
- 2 years - Customer service experience: preferably supporting customers via phone, email, and chat.
- Passion for creating exceptional customer experiences both by helping and retaining customers.
- Tech savvy with a strong knowledge of Android, iOS, and Windows devices
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills and even temperament in challenging situations.
- Basic computer skills
- Proficient computer skills (word processing)
- Data entry skills
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Decision Support Analyst, Corporate, FT, Day
3 weeks ago
Prisma Health Greenville, United States Full timeInspire health. Serve with compassion. Be the difference. · Job Summary · The Decision Support Analyst reports to the Manager of Decision Support working closely with team members to complete all tasks included in supporting the operation and maintenance of the Decision Support ...
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Scheduling Analyst, FT, Day
3 weeks ago
Prisma Health Greenville, United StatesInspire health. Serve with compassion. Be the difference. · Job Summary · A Scheduling Analyst for Radiology will complete answering incoming telephone calls from both patients and physician practices who want to make Ambulatory Radiology Study appointments, including Interventio ...
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Prisma Health Greenville, United States Full timeInspire health. Serve with compassion. Be the difference. · Job Summary · Coordinate system-wide hospital and physician services contracting, including but not limited to, strategy formulation, contract terms and contract performance. Coordinate the implementation, presentation ...
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Prisma Health Greenville, United StatesInspire health. Serve with compassion. Be the difference. · Job Summary · The Retirement Plan Analyst researches, analyzes, evaluates, and administers the 403(b), 401(a), 415(m), and 457 retirement savings program. Researches and maintains knowledge of pension and retirement savi ...
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Prisma Health Greenville, United StatesInspire health. Serve with compassion. Be the difference. · Job Summary · The Managed Care Systems Analyst is responsible for the successful maintenance of the third party payer contract management software. The Analyst will work with third party payers, managed care staff and IS ...
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Prisma Health Greenville, United StatesInspire health. Serve with compassion. Be the difference. · Job Summary · The Managed Care Systems Analyst is responsible for the successful maintenance of the third party payer contract management software. The Analyst will work with third party payers, managed care staff and IS ...
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Prisma Health Greenville, United StatesResponsible for compiling complex reimbursement data to support management decision making and internal and external reporting for assigned entities. Assists in coordination of net revenue functions related to the strategic financial planning process Revenue, Corporate, Analyst, ...
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Blue Yonder Warehouse Systems Analyst
1 week ago
Hubell Greenville, United StatesJob Overview · The Blue Yonder Warehouse Systems Analyst is responsible for efficient and problem free operation of BlueYonder in multiple distribution centers in North America. This includes the design, implementation, testing, and support of BlueYonder WMS and WLM applications ...
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Investment Banking Analyst
3 weeks ago
Van Lanschot Kempen Greenville, United StatesAs an Analyst at Van Lanschot Kempen Investment Banking you are ready to be part of a dynamic international team, take a high degree of responsibility, and make an impact from day one. You are looking to fuel your career in a boutique investment bank, advising clients on M&A, deb ...
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Quality Supervisor
1 week ago
Nufarm Greenville, United StatesGrow a Better Tomorrow with Nufarm. · We know that growing is about more than just crops and cultivation. It's about sunshine and rain, early mornings and hard work. It can be frustratingly unpredictable but also wonderfully uplifting. More than anything, it's about people. Nufa ...
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Senior Financial Planning Analyst
2 weeks ago
Godshall Recruiting Greenville, United StatesSalary: $90K - $110K · What is your perfect fit? · Do you want to work for a quickly growing company with a strong financial portfolio? · Are you motivated to be in a new role that you can make your own with your talent and experience in FP&A? · Great, challenging role with an i ...
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Investor Services Compliance Analyst
3 weeks ago
Newrez LLC Greenville, United States Full timeWho we are · Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "se ...
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Project Accounting Analyst
5 days ago
LJA ENGINEERING Greenville, United States Full timeTitle: Project Accounting Analyst · Division: Accounting · LJA is an employee-owned company, and our people carry pride in their projects and their workplaces. We have talented employees across the nation and are always looking for exceptional individuals to join the LJA team. ...
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LocumJobsOnline Greenville, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Obstetrics and Gynecology MD in Greenville, North Carolina, 27834 · About The Position · Come live and practice in a pleasant North Carolina city. This city has a low cost of living but is large enough to have a great ...
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LocumJobsOnline Greenville, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Family Practice MD in Greenville, South Carolina, 29601 · About The Position · You will enjoy practicing in this South Carolina town with a great university, its own airport, diverse retail venues, and fine dining. Yo ...
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LocumJobsOnline Greenville, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Obstetrics and Gynecology MD in Greenville, South Carolina, 29605 · About The Position · You will enjoy practicing in this South Carolina town with a great university, its own airport, diverse retail venues, and fine ...
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Foreclosure Sale and Oversight Analyst
9 hours ago
Newrez Greenville, United States Full timePrimary Function · The Foreclosure Sale Oversight Analyst will focus on the implementation, trending, and management of the process of utilizing auction vendors to assist in the marketing and crying of foreclosure sales. This individual will also focus on preparing value analyses ...
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Epic Ambulatory Analyst Sr
3 weeks ago
Prisma Health Greenville, United States Full timeInspire health. Serve with compassion. Be the difference. · Job Summary · As a senior level team member, this role takes a lead position in analyzing clinical, business and/or technical processes and problems and formulating and developing recommendations for new and modified sys ...
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Senior IT Systems Analyst
1 day ago
Oshkosh Greenville, United States Full timeAbout Oshkosh AeroTech, an Oshkosh company · Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers pr ...
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Senior Risk Analyst
3 weeks ago
Invesco Mutual Fund Greenville, United StatesAs one of the world's leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehic ...
Support Analyst, FT, Day - Greenville, United States - Prisma Health
Description
Inspire health. Serve with compassion. Be the difference.
Job Summary
As a Support Analyst you will answer incoming calls from Patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.Accountabilities
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
Knowledge, Skills or Abilities
Work Shift
Day (United States of America)Location
Greenville Memorial Med CampusFacility
7001 CorporateDepartment
Call CenterShare your talent with us Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Support Analyst, FT, Day professionals in Greenville
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Wyatt Powell
Salesforce implementation and administration
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Chris Kimbrell
IT Technian & Manager with 20+ years experience.