Health Navigator - Tucson, United States - Catholic Community Services of Southern Arizona Inc

Description

Job Description

Catholic Community Services of Southern Arizona, Inc. (CCS) is thriving For 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All.

We credit our continued success to our valuable employees If you want to make a difference, help people, and serve your community, we want YOU to join our team For more information visit our website at:

OVERVIEW

Under direction of the Program Administrator, Program Manager, or designee, will serve as a key participant of the guest's treatment team and provide services to promote positive behavioral change for members. The Health Navigator is responsible for clinical oversight of person-centered and self-directed guest care, and for the team as it relates to the delivery of healthcare services, including the assessment and service planning processes. Provides or coordinates all covered services (e.g. case management, outreach, crisis intervention, all medical care, and counseling) to address guests' individual treatment needs. Coordinates with community resources and system partners to address needs related to social determinants of health including housing, access to healthcare, community support, economic stability, and education. Position may from time to time be stressful and require a high demand of performance. May perform other duties as assigned.

ESSENTIAL FUNCTIONS

Documentation:

• Protects and maintain the confidentiality of guest records and information
• Follows Data, Assessment, Plan (DAP) format when completing guest progress and staffing notes
• Writes legibly, with attention to grammar and spelling, on all written documentation
• Completes all clinical documentation thoroughly, accurately, and within timeframes specified by regulatory authorities (i.e., Arizona Department of Health Services (ADHS), Regional Behavioral Health Authority (RBHA), accrediting body, and/or CCS policies and procedures), or as directed
• Develops, implements, and updates person-centered individual service plans (promoting member participation) in a timely manner; monitors progress on plans, goals, objectives, and statuses on ongoing bases, documenting progresses on service plans as defined by policies and procedures
• Responsible for performing intakes as assigned
• Responsible for the submission of timely, accurate, and complete billing information in Electronic Health Record (EHR)
• Responsible for meeting encounter production requirements as directed
• Responsible for maintaining accurate information in EHR pertaining to assigned caseload

Coordination and Collaboration:

• Coordinates and participates in interdisciplinary staffing for members with other team members as appropriate, communicating information regarding the guest served
• Interfaces as needed with peers and other clinical team members to coordinate guest services
• Serves as the point of contact, coordinating services outside the organization and communications with other systems where clinical knowledge of guest care is important
• Serves as a point of contact and advocate as needed, to ensure ongoing collaboration, including the communication of appropriate clinical information regarding progress of the person served with other individuals and/or entities with whom delivery and coordination of covered services is important (e.g., primary care providers, adult probation, other involved service providers).
• Upon training as an Adult Recovery Team (ART) Facilitator, effectively facilitates treatment team meetings
• Works in collaboration with the guest and their family, significant others, or legal guardian (when applicable or permitted) to implement an effective and guest-oriented service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option

Assessment, Service Planning and Treatment:

• Contacts each member within timelines specified by regulatory agencies or as directed
• Oversees the clinical soundness of the assessment and service planning processes; including identifying any gaps in service provision and the need for further or specialty evaluations and completing guest service plans and annual updates
• Oversees the provision of all covered services identified on the service plan; referrals to community resources as appropriate; and continuity of care between inpatient and outpatient settings, services, and supports.
• Monitors treatment and verifies that services are identified and performed in accordance with the wishes of guests and clinical evidence-based practices
• Empowers guests to direct their own care
• Encourages adult guests to obtain employment, engage in meaningful activities, and demonstrate concern for the wellbeing of others
• Assists guests in managing medical conditions and related psychosocial issues appropriately
• Completes searches of personal belongings upon admission and re-entry into the facility; confiscates and safely disposes of contraband to ensure safety of guests and staff and adherence to program policies and procedures
• May drive personal or agency vehicle on company business
• Qualified bilingual and multilingual staff are required to provide oral language assistance services, including both direct communication and interpretation, in non-English languages, for individuals with limited English proficiency

Service Utilization:

• Ensures the person served is oriented to available services that meet needs, as well as any relevant community resources, while maintaining the member in the least restrictive environment
• Ensures the development and implementation of transition, discharge, and aftercare plans prior to discontinuation of behavioral health services, and facilitates the transition process, including arrangements for follow-up services
• Responsible for timely discharge planning
• Responsible for coordination of transfers out-of-area, out-of-state, to an Arizona Long Term Care System (ALTCS) contractor, or other provider as applicable
• Responsible for timely and accurate case closure when indicated

MINIMUM REQUIREMENTS

Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position and will be considered by the Executive Director of Human Resources.

• Associate Degree plus two (2) years of Behavioral Health work experience (AHCCCS requirement for BHT); or High School Diploma or GED plus four (4) years of Behavioral Health work experience (AHCCCS requirement for BHT)
• Credentialled as a Peer and Recovery Support Specialist, or have the ability to obtain certification within 90 days of hire
• SOAR (SSI/SSDI Outreach, Access, and Recovery) certification, or the ability to become certified within 90 days of hire
• Proven skills utilizing Microsoft Office Suite
• Ability to obtain First Aid and CPR certification
• Proven strong communication skills - oral and written are clear, concise, and in an organized fashion using appropriate style, grammar, and tone

REGULATORY

• Must be at least 18 years of age
• Valid driver license, proof of insurance, and 39-month motor vehicle report
• Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card and FBI National Criminal Records History Report (employer paid)
• Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid)
• TB screening (employer paid)

DESIRED QUALIFICATIONS

• Bachelor Degree in Behavioral Health-related field
• Bilingual in English and Spanish, verbal and written
• Background in community health and working with homeless population

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.