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    Account Operations Specialist - Salt Lake City, United States - Western Governors University

    Western Governors University
    Western Governors University Salt Lake City, United States

    2 weeks ago

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    Description


    The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

    At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.


    A reasonable estimate of the current range is:

    Pay Range:
    $ $27.25If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

    Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals.

    The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.

    Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

    ALL INTERNAL APPLICANTS MUST APPLY BY 05:24:24Essential Functions and Responsibilities:
    Support university retention and graduation goals.
    Process refunds requested manually or via the system in a timely and efficient manner.
    Research and resolve account discrepancies.
    Maintain accurate accounting documents and records.
    Ensure compliance with university, state, and federal regulations and procedures.
    Attend and participate in meetings as required.
    Backup and assist other functions as needed.
    Complete any special projects or reports as needed for Supervisor.
    Perform additional duties as assigned.


    Knowledge, Skills and Abilities:
    Strong understanding of accounting theory, practices, and procedures.
    Strong account analysis experience.
    Organized, detailed and deadline oriented.
    Ability to think critically and use data to make informed decisions.
    Strong work ethic and problem-solving skills.
    Excellent written and oral communication skills.
    Proficient working knowledge of Microsoft Office applications.
    Ability to act and operate independently with minimal direction from manager, as well as participate as a team.
    Comfortable working with others over the telephone, have a clear speaking voice and a personable demeanor.
    Dedicated to excellent, accurate and efficient customer service.
    Ability to perform record-keeping tasks with a high level of accuracy.
    High level of integrity and trustworthiness.


    Competencies:

    Organizational Impact:

    Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with direct impact on the area of specialty.

    The work is performed under moderate supervision and consists of routine tasks that are well defined with specific instructions to achieve standardized solutions.


    Problem Solving and Decision Making:


    Reviews solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.

    May be required to highlight areas of concerns/problems and offer potential solutions.
    Problems and issues faced are generally routine and may require interpretation of procedures or policies to resolve.


    Communication and Influence:
    Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation to reach agreement

    Leadership & Talent Management:
    Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU

    Job Qualifications:

    Minimum Qualifications:
    Associate DegreeRequires a minimum of 1-2 years of accounting, finance, or business office experience.

    In lieu of a degree, 3 years of experience in either accounting, finance, higher education, or business office experience may be accepted.

    Basic knowledge or understanding of accounting principles such as billing, financial statements, accounts receivable or accounts payable.


    Preferred Qualifications:
    Bachelor's DegreePrior Banner system and federal financial aid regulations experience

    Physical Requirements:
    Prolonged periods sitting at a desk and working on a computer.
    Must be able to lift up to 15 pounds at times.
    As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.
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