- Execute the end-to-end customer experience through customer journey mapping, project management, and coordination that aligns to ensure successful customer onboarding, eliminates undesired pain points, and leads to a higher level of customer satisfaction.
- Own the operational relationship and entire post-sales onboarding process for our customers, ensuring industry best practices and methodologies are consistently defined, communicated, and deployed
- Create detailed, effective and efficient project plans that outline specific tasks that need to be accomplished, deadlines, and task assignments, and include scalable and repeatable processes, incorporating best practices, to ensure multi-office locations can be onboarded pursuant to strategic business targets.
- Direct, facilitate, and monitor the progress of the customer's software onboarding, including initial provisioning, conversion, hardware requirements, staff support, and initial training and pro-actively facilitate the technical and administrative activities required to resolve obstacles, impediments, and optimize performance.
- Coordinate with internal Patterson Technology Center and onsite Technical and Technology Advisor resources to perform the required troubleshooting and develop discipline and corrective action plans to resolve issues that arise during onboarding activities.
- Efficiently analyze customer issues and provide logical solutions. Utilize and leverage independent judgement and experience. Identify areas of risk, escalate as appropriate, developing risk mitigation strategies and implement mitigation actions for the risks identified.
- Prepare and provide regular performance and project status reports to customer executives and key stakeholders, to ensure their awareness of the activities, progress, timeline, additional resource investment, and that the project / activities continue to meet onboarding goals
- Demonstrate excellent communication skills that reinforce your role as the product, industry and customer expert in helping customers successfully implement their software solution, recognize their ROI, and cement their relationship with Patterson.
- Build strong internal and cross-functional relationships and rapport to ensure customers are receiving the highest level of service possible and receive a superior customer experience.
- Completes other assigned tasks and projects as necessary to meet business needs.
- Bachelor's Degree or equivalent experience
- Demonstrates excellent communication skills, with exceptional verbal, written, and active listening skills.
- Ability to present and effectively communicate with executive level leadership and customers.
- Experience in customer service, de-escalating customer concerns, and driving customer loyalty through issue resolution
- Has a consistent positive attitude and respect for high quality standards
- Takes accountability and leads with integrity
- Strong organizational skills and high attention to detail
- Advanced time management skills with ability to manage and prioritize multiple projects at the same time.
- Must be self-motivated and have a desire to succeed
- Highly proficient computer, internet, and Microsoft Office skills
- Thrives in a high activity environment
- 2 years customer service or account management experience
- 2 years project management experience
- Knowledge of Patterson Dental software offerings, competitive landscape, and Patterson Technology Center infrastructure
- This position requires minimal travel (10%) as necessary.
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
- 401(k) Match Retirement Savings Plan.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Holiday Pay & Floating Holidays.
- Volunteer Time Off (VTO).
- Educational Assistance Program (Tuition Reimbursement).
- Full Paid Parental and Adoption Leave.
- LifeWorks (Employee Assistance Program).
- Patterson Perks Program.
-
Manager, Customer Success
4 weeks ago
Thomson Reuters St Paul, United StatesWe are currently seeking a Manager, Customer Success to oversee our team of Associate Customer Success Executives within the Tax & Accounting organization. The successful candidate will be responsible for leading the team in providing exceptional fir Manager, Customer Experience, ...
-
Manager, Customer Success
5 days ago
Thomson Reuters St Paul, United StatesAbout the Role · We are currently seeking a Manager, Customer Success to oversee our team of Associate Customer Success Executives within the Tax & Accounting organization. The successful candidate will be responsible for leading the team in providing exceptional first-year suppo ...
-
Customer Success Manager
3 weeks ago
Enverus St Paul, United States· Customer Success Manager · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive ...
-
Customer Success Manager
4 weeks ago
Patterson Company LLC St Paul, United StatesPatterson isn't just a place to work, it's a partner that cares about your success. · One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating ...
-
Customer Success Manager
6 days ago
Minneapolis Saint Paul Plumbing Heating Air Inc St Paul, United StatesManage staff that books and schedules service calls and do whatever is necessary to achieve department booked call and sales goals. · Responsibilities · • Generate an inbound and outbound call schedule to boost sales. · • Supervise and train staff on how to convert calls into b ...
-
Customer Success Manager
1 week ago
Iron Mountain Inc St Paul, United StatesCustomer Success Manager · Saint Paul , · Minnesota · Remote Eligible in Minnesota - J0074441 · Apply Now · At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people ...
-
Customer Success Manager
3 weeks ago
PATTERSON TECHNOLOGY CENTER St Paul, United StatesJ · OB · S · UMMARYThe Customer Success Manager functions as the single-point of post-sale contact for a practice management solution customer. They will project manage the entire customer onboarding experience from initiation through closure, and efficiently coordinate with v ...
-
API Customer Success Manager
4 weeks ago
Smart Folks Inc St Paul, United StatesJob Description · Job Description · Role: API Customer Success Manager. · Location Saint Paul, MN (Onsite job) · Full Time Position . · Job Details · The API Customer Success Manager is responsible for coordinating and driving all API customer-related activities. This includes ...
-
Customer Success Operations Manager
1 week ago
Pearson St Paul, United StatesAs Customer Operations Manager (COM), you play a crucial role in ensuring our customers achieve success with Pearson's WFS products by collecting, managing and analyzing data to improve customer success operational efficiency and effectiveness. Your focus will be creating strateg ...
-
Sr. Customer Success Manager
1 week ago
Zscaler St Paul, United StatesAbout Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data l ...
-
Sr. Customer Success Manager
6 days ago
BetterYou St Paul, United StatesSr. Customer Success Manager · Onsite St. Paul, MN · BetterYou is a Healthy Habits Companion on a mission to help you achieve your goals. To date we've helped thousands of people get an extra 30 minutes of sleep each night, improve their talk time with friends by 10 minutes each ...
-
Principal Customer Success Manager
4 days ago
Oracle St Paul, United StatesJob DescriptionWe're on the precipice of a generational change in how Oracle enables customer success and Oracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping our clients around the globe redefine customer experience, unifying ...
-
Senior Customer Success Manager
1 week ago
Trellix St Paul, United StatesTrellix · Senior Customer Success Manager · Saint Paul , · Minnesota · Apply Now · The Senior Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers ...
-
Insurance Customer Success Manager
3 weeks ago
McNamara & Company St Paul, United StatesOverview · McNamara Company is a family-owned insurance agency headquartered in Minnesota. · We work with multiple insurance carriers to provide our clients with quality insurance policies and excellent customer service. We currently have team members working remotely in multiple ...
-
API Customer Success Manager
5 days ago
Resource Logistics St Paul, United StatesAPI management, involved in developing, testing, support / monitoring, and analysing APIs for organizations (bit of experience involved during developing & analysing phase s would be good) · Good understanding of complete customer life cycle and systems to Enable new API Product ...
-
Retail Sales Lead
1 week ago
Public Lands St Paul, United States Full timeAt Public Lands you can turn your passion for the outdoors into a career. Our mission is to celebrate and protect our public lands, ensuring everyone can explore our great outdoors. · We are committed to creating an inclusive and diverse workforce, reflecting the communities we ...
-
Admissions Nurse
1 day ago
Sholom Community Alliance St Paul, United StatesSUMMARY · The Admissions Nurse (a) receives inquiries, conducts tours, coordinates admissions of residents into the facility and completes specific admission assessments; (b) assists the Director of Nursing in achieving budgeted census and works closely with other departments in ...
-
Automotive Wheel Repair Technician
2 weeks ago
Dent Wizard Saint Paul, United StatesJob Description · Put the wheels back in motion. Be a Wizard. · Now paying a $2,500 Sign on Bonus · As a Wheel Technician with Dent Wizard, you'll use the latest tools and techniques to restore wheels and wheel covers – and we'll reward you with uncapped earning potential. We'r ...
-
Class A CDL Delivery Truck Driver
2 weeks ago
FreshPoint Bix Produce Company, LLC St Paul, United StatesCompany: · US1668 FreshPoint Bix Produce Company, LLC · Zip Code: · 55117 · Minimum Level of Education: · High School or Equivalent · Minimum Years of Experience: · 1 Year · Employment Type: · Full Time · Travel Percentage: · 0 · COMPENSATION INFORMATION: · The pay r ...
-
Director of Operations
2 weeks ago
Dope Marketing St Paul, United StatesDOPE Marketing - Director of Operations · About Our Company: · DOPE Marketing is a software company that built a tool which allows businesses nationwide to send postcards, handwritten notes and cookies with no minimum order. · Over the past 3 years, we have helped over 5000 busi ...
Customer Success Manager - St Paul, United States - Patterson Companies
Description
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture.
Professional growth abounds in this motivating environment.We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
J
OB
S
UMMARY
The Customer Success Manager functions as the single-point of post-sale contact for a practice management solution customer.
They will project manage the entire customer onboarding experience from initiation through closure, and efficiently coordinate with various departments throughout the software transition process.
This project management position is responsible for coordinating logistics and identifying key requirements from the dental practice to properly schedule and align expectations for seamlessly installing new software, log-in, data mapping, backup retrieval, evaluation review, conversion delivery, training, and eServices setup.
The Customer Success Manager will be responsible for developing and executing the onboarding project plan, setting expectations and timelines with the customer, coordinating and directing all cross-functional teams, and ensuring customer satisfaction and success in implementing and adopting new practice management software.
E
SSENTIAL
F
UNCTIONS
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.
To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.ADDITIONAL FUNCTIONS
In addition to the essential functions listed above, the incumbent may perform the following additional functions.
R
EQUIRED
Q
UALIFICATIONS
P
REFERRED
Q
UALIFICATIONS
T
RAVEL AND
O
N
CALL
PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences are what strengthen us and drive our success.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
What's In It For You:
)
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
EEO Statement
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.At Patterson Companies, we live our values everyday.
With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity EmployerPatterson Companies, Inc., is an equal opportunity employer.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
