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    Field Service Engineer - Honolulu, United States - Dunson & Associates, Inc.

    Dunson & Associates, Inc.
    Dunson & Associates, Inc. Honolulu, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    This position will support the Radio Frequency In-Transit Visibility (RF-ITV) program as a Field Service Engineer (FSE)
    for various RF-ITV nodes throughout Hawaii (Oahu and Hawaii).


    REQUIREMENTS (MUST HAVES)

    • Active Secret clearance.
    • DoD Directive 8570 Information Assurance Technical (IAT) Level II (such as CompTIA Security+ CE) certification.
    • Bachelor's degree in Information Technology or a related technical discipline and at 8 years of prior relevant
    experience or 12 years prior relevant experience in lieu of degree.


    • Current driver's license, own vehicle and able to drive continuously for up to 6 hours.
    • Must be able to climb a ladder or ascend at least 20 feet in a lift (bucket) truck.
    • Must possess intermediate computer skills and knowledge such as operating and troubleshooting hardware and
    software.


    • Prior experience in a Field Service position.
    • Experience working with DoD IT systems; knowledge of cybersecurity tools and policies; experience with remote
    management software, Windows 10/11 and antivirus software.


    JOB DUTIES:

    • Install, upgrade, replace, and maintain RFID hardware and software to integrate RFID nodes into the local military
    commands' networks and ensure interoperability/sustainability.


    • Provide independent oversight and responsibility for RF-ITV read nodes within area of responsibility ensuring an
    Operational Readiness (OR) Rate of 95%.


    • Use various reporting/ collaboration/ communications tools such as the RF-ITV In-Transit Visibility (ITV) Portal,
    Integrated Support System (ISS), the ITV Global Helpdesk and the Daily ITV Report to analyze health of the system
    and determine solutions for problem areas.


    • Respond to system outages, resolve problems within the time specified in Standard Operating Procedures (SOPs)
    and record all progress in ISS Service Management Ticket (SMTs).


    • Independently perform Global Operations missions to include site surveys, installations, site de-installations, and
    provide a Gov't customer report deliverable upon completion of each event.


    • Configure Field Data Units (FDUs) with a baseline that includes a Windows operating system, RFID applications,
    Remote Desktop Management software, security policies, and patches.


    • Ensure Government Furnished Equipment (GFE) assets are physically secure and accounted for, as well as being
    accurately documented in the ISS database.


    • Responsible for all GFE asset lifecycle activity including requesting, receiving, maintaining, Return Merchandise
    Authorization (RMA), and retiring/disposal of the assets as required for RF-ITV infrastructure operations
    Company DescriptionDunson & Associates is a people resources company, specializing in staffing and consulting within the United States. Our highly qualified people separate us from our competition.

    Our people are readily available to solve problems and address the needs of our customers anytime, anywhere.

    Company Description

    Dunson & Associates is a people resources company, specializing in staffing and consulting within the United States.

    Our highly qualified people separate us from our competition. Our people are readily available to solve problems and address the needs of our customers anytime, anywhere.
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