- High school diploma or equivalent
- Minimum two years of customer service experience, preferably in a medical office setting
- Comfortable using multiple technology-based communication systems effectively and simultaneously
- Previous experience using a multi-line phone system, preferred
- Utilizes practice management software to perform specific duties
- Serves as a primary resource for all incoming calls
- Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller
- Returns phone calls within acceptable time frames
- Maintains a pleasant, cooperative demeanor while performing all duties
- Updates account information in the practice management system as necessary
- Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member
- Notifies Team Lead or Manager of issues interfering with department operations
- May be asked to maintain logs for statistical follow-up of phone activity
- Follows all applicable department and practice policies and procedures
- Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
- Maintains detailed knowledge of practice management and other computer software as it relates to job function
- Performs other duties as required and assigned by the Manager or Team Lead
- Attends all regular meetings
-
DC Maintenance Specialist II
4 hours ago
O'Reilly Auto Parts Greensboro, United StatesMid-level maintenance position with responsibility for upkeep, repair and maintenance on Maintenance Specialist II grounds, building facility and systems operating in a distribution center. ESSENTIAL JOB FUNCTIONS - Repair miscellaneous distribution Maintenance Specialist, Mainte ...
-
Client Service Leader
1 week ago
McGriff Insurance Broker Greensboro, United StatesDirect and manage Client Service Specialists and Service Associates in the McGriff Client Center. Monitor work flow and adjust staff duties and responsibilities, as needed, to assure quality and timely phone and non-phone service response. ESSENTIAL Leader, Client Service, Insura ...
-
Client Service Leader
4 hours ago
Truist Financial Corporation Greensboro, United StatesDirect and manage Client Service Specialists and Service Associates in the McGriff Client Center. Monitor work flow and adjust staff duties and responsibilities, as needed, to assure quality and timely phone and non-phone service response. ESSENTIAL Leader, Client Service, Insura ...
-
IT Support Specialist
4 days ago
TeamSoft Greensboro, United StatesOur client is a leading provider of flavor solutions for the food and beverage industry. Situated in Greensboro, North Carolina, our client's manufacturing environment specializes in small-batch flavor and fragrance production, delivering unique scents and tastes to their clients ...
-
Client Service Specialist
2 weeks ago
Truist Financial Corporation Greensboro, United StatesPartner with both the Sales Center and Remarketing areas to ensure quality service is delivered at a support level. Remain knowledgeable of coverages and manage the expectation of the client (both internal and external). Maintain rapport with clients Client Service, Insurance, Sp ...
-
Client Service Specialist
2 weeks ago
McGriff Insurance Broker Greensboro, United StatesPartner with both the Sales Center and Remarketing areas to ensure quality service is delivered at a support level. Remain knowledgeable of coverages and manage the expectation of the client (both internal and external). Maintain rapport with clients Client Service, Specialist, S ...
-
ccc specialist
1 week ago
Carter Bank Greensboro, NC, USA, United StatesPOSITION TITLE: Customer Contact Center Specialist · FLSA STATUS: Non-Exempt · SUMMARY: · The Customer Contact Center Specialist is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively s ...
-
Orderly - Surgical Center of Greensboro
2 weeks ago
SCA Health Greensboro, United StatesOrderly - Surgical Center of Greensboro JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH · JOB_DESCRIPTION.SHARE.HTML Greensboro, North Carolina · Surgical Center of Greensboro · Healthcare Delivery · Regular · Full-time · 1 · USD $16.00/Hr. · USD $18.00/Hr. · 32727 · Job Descriptio ...
-
Certified Medical Assistant
1 week ago
Oak Street Health Greensboro, United States· Company: Oak Street Health · Title: Medical Assistant · Compensation: Based on regional bands · Role Description · The purpose of a Medical Assistant at Oak Street Health is to gather all necessary medical information regarding our patients to ensure providers have the mos ...
-
Help Desk Tier 2- Greensboro, NC
1 week ago
Stake Center Locating Greensboro, United StatesThe Stake Center Locating IT Department has an opportunity in Greensboro, NC for a fantastic team player who enjoys a challenge, and is technically minded · Responsibilities · Build ongoing relationships with users in local offices, remote offices, and in the field. · Answer i ...
-
Customer Service Specialist
1 week ago
Tangeroutletcanada Greensboro, United States** Customer Service Specialist (Hybrid)** · **Job Category****:** Marketing **Requisition Number****:** CUSTO002482 Showing 1 location **Job Details** · **Description** · We consider People first and believe true success can only be achieved when it is experienced by our shopp ...
-
Orderly - Surgical Center of Greensboro
1 week ago
Surgery Care Affiliates Greensboro, United StatesOverview · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and hea ...
-
CCC Specialist
3 days ago
Carter Bank & Trust Greensboro, United StatesPOSITION TITLE: Customer Contact Center Specialist · FLSA STATUS: Non-Exempt · SUMMARY: · The Customer Contact Center Specialist is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively ...
-
CCC Specialist
1 week ago
Carter Bank & Trust Greensboro, United StatesPOSITION TITLE: Customer Contact Center Specialist · FLSA STATUS: Non-Exempt · SUMMARY: · The Customer Contact Center Specialist is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectivel ...
-
HR Specialist- Greensboro, NC
1 week ago
Stake Center Locating Greensboro, United StatesThe Human Resources Specialist will focus in onboarding. This position requires an organized, multitasking and detail oriented individual. Due to the direct contact with sensitive topics and materials, this individual is expected to maintain good objectivity, be discreet and main ...
-
Collections Representative Clerk
1 week ago
SCA Health Greensboro, United StatesOverview: · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and h ...
-
Provider Engagement Administrator
1 week ago
CCHN Greensboro, United StatesProvider Engagement Administrator · Office Locations: Greensboro, Winston-Salem, High Point, Burlington, Triad Areas NC / Homebased position · Position Purpose: Reporting to the Director of Provider Engagement, the Provider Engagement Administrator will serve as a liaison between ...
-
OB/GYN Physician
1 week ago
Integrity Healthcare Greensboro, United States:Physician-owned, physician-led multi-specialty medical group of 55+ MDs serving the greater Greensboro, NC area. · Due to growth they are recruiting for a full-time OB/GYN. Groups large base of primary care physicians and medical sub-specialists emphasize excellence in diagnosi ...
-
Unification Specialist
1 week ago
Providencia Group Greensboro, United StatesTITLE: Unification Specialist · LOCATION: Greensboro, NC (onsite work required) · TRAVEL: Required, potentially extensive at times, based on project need(s) · About Us · The Providencia Group is led by a purpose: to address global challenges and make an impact that matters throug ...
-
Physician
1 week ago
Cherokee Nation Businesses Greensboro, United StatesJob Description · Physician · Physician will analyze viral genomic data to support viral disease surveillance and countermeasure development, including the use of frameworks that combine genomic data with a broad range of biological, medical, behavioral and health data. The secon ...
Call Center Specialist - Greensboro, United States - EmergeOrtho
Description
EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with related administrative tasks.
Requirements
Qualifications and Experience