Jobs

    Help Desk Tier 2- Greensboro, NC - Stake Center Locating

    Stake Center Locating
    Stake Center Locating Greensboro, United States

    2 weeks ago

    Default job background
    Description

    The Stake Center Locating IT Department has an opportunity in Greensboro, NC for a fantastic team player who enjoys a challenge, and is technically minded

    Responsibilities

    • Build ongoing relationships with users in local offices, remote offices, and in the field.
    • Answer incoming support inquiries via various channels (Chat, phone, email, etc.)
    • Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes and knowledge base.
    • Develop a strong technical and business understanding of our locating applications and mobile resources.
    • Add a personal touch to the support engagement
    • Perform incident triage and forward difficult issues to the next level support specialist.
    • Maintain ownership of incidents until resolved or escalated for further research.
    • Learn and perform computer hardware troubleshooting and repairs.
    • Develop a strong understanding of Stake Center Locating policies, user requirements, and processes
    • Work individually and with a team to solve technical problems while communicating trending issues and best practices
    • Collaborate with leadership to improve skill sets and career development opportunities
    Educational Requirements
    • High school diploma or equivalent (Required)
    • Associate degree (Appreciated)
    Qualifications
    • Ability to deliver superior customer service
    • Sound organizational skills
    • Excellent oral/written communication skills
    • Microsoft Office products experience.
    • A+ and Network certifications a plus
    This job description has been reviewed to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Supervisors as deemed appropriate may assign additional functions and requirements.
  • CRG

    Help Desk Tier II

    3 days ago

    CRG Greensboro, United States

    IT Help Desk, Tier II · Location: Greensboro, NC (100% Onsite) · Pay Rate: $50,000 · Responsibilities:Build ongoing relationships with users in local offices, remote offices, and in the field. · Answer incoming support inquiries via various channels (Chat, phone, email, etc.) ...

  • CRG

    Help Desk Tier II

    2 weeks ago

    CRG Greensboro, United States

    IT Help Desk, Tier II · Location: Greensboro, NC (100% Onsite) · Pay Rate: $50,000 · Responsibilities:Build ongoing relationships with users in local offices, remote offices, and in the field. · Answer incoming support inquiries via various channels (Chat, phone, email, etc.) ...

  • Integrity Consulting

    Tier 2 Help Desk Analyst

    1 week ago

    Integrity Consulting Greensboro, United States

    Job Description: · Seeking a Tier 2 Help Desk Analyst for 100% onsite permanent position in Greensboro, NC. · As the Tier 2 Help Desk Analyst, you will be expected to resolve T2 level help desk tickets and escalations from the help desk team. Expected support requests include but ...

  • Tata Consultancy Services

    Deskside Support Technician

    1 week ago

    Tata Consultancy Services Greensboro, United States

    Role :- Level 2 Deskside Support · Mode - Fulltime · Job Description:- · Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, resolving incidents that can not be resolved by Tier 1 (L1) and providing support for software a ...

  • iSpace, Inc

    Support Desk Specialist

    1 week ago

    iSpace, Inc Greensboro, United States

    Hi, · We have an immediate opening with one of our direct client, please find below the job description. Let me know if you are interested. · Role:Support Desk Specialist L3 Location: Greensboro, NC - Onsite Duration:12 Plus Months Contract · Type:W2 · Daily Tasks Performed: · D ...

  • Syngenta Group

    Environmental Fate and Exposure Specialist

    1 week ago

    Syngenta Group Greensboro, United States

    Company Description · As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all -while minimizing the use of land and other agricultural inputs. · Syngenta Crop Protection keeps plants safe ...