Front Desk Agent - North Miami Beach, United States - Turnberry Associates

Turnberry Associates North Miami Beach, United States

1 week ago

Full time

Description

** Front Desk Agent (Full Time)**

**Job Category****:** Guest Services **Requisition Number****:** FRONT04812 Showing 1 location **Job Details**

**Description**

You are headed to a fresh start at the newly renovated Courtyard by Marriott Aventura Mall; we are looking for dedicated Front Desk Agent to join our Team.

Essential Job Functions:

Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.

Check guests out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.

Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.

Accept, change and cancel hotel reservations

Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports

Handle hotel emergency situations following emergency guidelines

Qualifications and Requirements

1 Year of prior Hotel or Hotel Front Desk Experience preferred, or In-person Customer Service Experience

Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays

Ability to multitask and handle stress in busy periods

The employee is required to stand, walk, for prolong periods of time

Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage

Must have good near and far vision, including ability read and interpret written instructions/directions

Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio

Ability to distinguish smells

Duties mainly performed indoors

Must be able to hear, moderate noise level

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short and Long Term Disability, International Travel Perks, Team Member Recognition Events, Outings and much more

Turnberry|Doing Social Good is Turnberrys initiative to make an impact in the local community and we are committed to supporting high impact initiatives and organizations and are proud partners of many local and national charities.

**Exceptionally Managed by Turnberry.**

A rewarding and challenging experience awaits you as a Turnberry team member. We are one of America's premier real estate development and property management companies. Founded more than 50 years ago, Turnberry has built over 20 million square feet of retail space, more than 7,000 luxury condominium and condo-hotel units, 1.5 million square feet of class "A" office space, in excess of 2,000 hotel and luxury resort rooms, as well as a number of exciting new projects currently in various phases of development.

Turnberry has a Substance Abuse Program and is an Equal Opportunity Employer.

**Qualifications**

**Skills**

**Preferred**

**Detail Oriented** *Advanced* **Organizational Skills** *Advanced* **Behaviors**

**Preferred**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Team Player****:** Works well as a member of a group

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**:**

**Motivations**

**Preferred**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Self-Starter****:** Inspired to perform without outside help

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**:**

**Education**

**Required**

High School/GED or better.

**Preferred**

4-year Degree or better in Hospitality Management or related field.

**Experience**

**Required**

**1 year:** Experience in hotel industry, preferably Guest Services area

**Licenses & Certifications**

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