Front Desk Agent - Aventura, United States - Shopping Center Management d b a Turnberry Associates

Shopping Center Management d b a Turnberry Associates Aventura, United States

2 weeks ago

Description

About the Residence Inn by Marriott Miami Aventura Mall

The Residence Inn Miami Aventura Mall provides an elevated experience with a modern and residential style that is comfort driven. The 9 story, 191 suites hotel has over 5,000 square feet of flexible event space. The convenient location between Miami and Fort Lauderdale is ideal for business and leisure travelers. Walking distance to Aventura Mall, grocery shopping, pharmacies and minutes away from the Gulfstream Park & Casino, Hard Rock Stadium and Sunny Isles & Hallandale Beaches.

Owned and operated by Turnberry, the Residence Inn Miami Aventura Mall is located at 1000 West Country Club Drive, Aventura, FL. To learn more, visit the official Residence Inn Miami Aventura Mall website at or follow the hotel on social media via Facebook, Instagram and Twitter.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

The Front Desk Agent is responsible for taking care of guest requests at the front desk following brand standards and steps of service.

Examples of Duties (includes but is not limited to the following):

Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
Check guests out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.
Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.
Accept, change and cancel hotel reservations
Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports
Handle hotel emergency situations following emergency guidelines
Perform additional duties and projects as assigned

Qualifications:

Service Experience
Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays
Ability to multitask and handle stress in busy periods
The employee is required to stand, walk, for prolong periods of time
Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage
Must have good near and far vision, including ability read and interpret written instructions/directions
Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
Ability to distinguish smells
Duties mainly performed indoors
Must be able to hear, moderate noise level

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