- Maintain the service technician schedules and dispatches technicians as service calls are completed
- Schedule technicians return trips with customers to complete jobs after the arrival of parts
- Maintain on-call schedule for service technicians and after-hours service procedures
- Enter service calls, schedule calls, and generates call debriefing with technicians daily
- Maintain customer database, ensuring complete, accurate, and updated entry of information
- Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
- Respond to service technician's requests online and by phone
- Schedule follow-up preventative maintenance service appointments
- Review and complete service work orders for accuracy
- Prepares invoices and timecards for processing
- Participate in all company-sponsored training classes
- Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
- Minimum 2 years of experience in Customer Service, strong Admin & computer skills.
- Geographical knowledge of service area and/or map reading skills
- Advanced communication and customer service skills
- Experience in using Microsoft Word and Excel
- Must be detail oriented, have great follow-up, and can multi-task
- Ability to pass a background check and drug screen
- High School Diploma or equivalent
- Based on experience
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) matching
- Short-Term and Long-Term Disability
- Life Insurance
- PTO
- Paid Holidays
- Bonus eligibility
- Employee Assistance Program (EAP)
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Dispatcher - Beltsville MD - Silver Spring, United States - Len The Plumber
Description
Dispatcher - High Volume Service Team - Full Time / HourlyJOIN THE LEN THE PLUMBER HEATING AND AIR TEAM
NOTE: BRANCH LOCATION: BELTSVILLE MD - This is a Full Time Hourly position - This position is an in-office position, and will include 7am - 330 pm, afternoon and evening shifts. No overnights. Will also include at least one weekend Saturday & Sunday 7:00AM - 5:00PM per month.
If you possess a positive and enthusiastic approach to customer service, we want to talk to you You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Baltimore, MD location
This is a full-time hourly position with a quarterly performance bonus. The perfect candidate must have flexibility with your schedule, this includes day shifts, evenings until 9 pm, and weekend day shifts in rotation.
Essential Job Functions:
EOE
