Senior Associate, Resource Manager - New York, United States - Razorfish

Description

Job Description

Hi there We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

As a Resource Manager at Razorfish, your primary responsibility is to leverage your exceptional project management and people skills to promptly deliver high-quality staffing solutions including the management, fulfillment, and reporting of day-to-day staffing requests. You'll effectively balance multiple high-priority assignments while developing partnerships across the business to provide the highest level of customer service.

You will collaborate with discipline leads to ensure target utilization of regions, understand current and predict future client resource needs, deliver reporting to project teams, lead status calls, work with team/project leadership to identify staffing gaps, and support the Director of Resource Management for any matter relating to resource management.

Specific Responsibilities:

• Maintain team utilization targets and effectively pool and utilize resources from multiple offices
• Oversee the direction, fulfillment, and reporting of day-to-day staffing requests with support from Capacity Partners
• Contribute to reporting for utilization trends and forecasts
• Initiate and manage staffing requests for both full time and contracting resources
• Maintain and communicate key information to Capacity Partners about current projects, pipeline and resource forecast and provide daily job status updates to team members
• Maintain an inventory of core skills and track team members' skills by proficiency, frequency, and context of use
• Ensure new hires are equipped to make an impact on their projects by providing project-specific guidance, familiarization, and training
• Cast employees into open needs/working with Discipline leads to understand employee Strengths/Weakness/Growth Areas
• Promote smooth workflow and communication between departments
• Analyze and communicate availability levels for all departments
• Ensure workflow progresses efficiently and projects/staff are juggled as priorities shift
• Lead weekly staffing meetings
• Understand capabilities (skill sets) and interests of resources and factor into staffing decisions
• Maintain an inventory of core competency skills and track individual skills by proficiency, frequency, and context of use
• Onboard new hires by preparing them for new assignments by providing project-specific guidance, familiarization, and training

• Bachelor's Degree strongly preferred
• 1-3 years of resource management/staffing/workforce planning experience preferably in an advertising agency, a consulting environment, or in the creative industry OR 1-3 years of project/program management OR traffic management experience within a similar environment
• Proven ability to drive complex, rapidly-changing initiatives to successful completion
• Understanding of interactive marketing projects and staffing requirements (creative, user experience, media, technology, strategy, project management) strongly preferred
• Ability to promote smooth workflow and communication between industry teams, ensuring workflow progresses efficiently and projects/staff are shifted as needed
• Experience assisting staff members with career development by coordinating team member development plans, coaching and mentoring with their managers and capability leads
• Understanding of how skillsets and interests of resources factor into staffing decisions
• Excellent Excel skills (pivot tables, lookups, filtering, and sorting, etc.) required; prior experience with resource management software (such as Smartsheet) preferred
• Relationship management and influencing skills
• Sees connections and trends where others do not; looks beyond the obvious
• Ability to take complex issues or situations and present them in a simple and easy to follow manner
• Excellent written and verbal communication skills
• Outstanding organizational awareness and change management skills
• Knowledge of process improvement and facilitation
• Detail-oriented working style with a strong business focus
• Outstanding organization and multi-tasking skills
• Service-oriented attitude (flexible, personable, approachable)
• Excellent negotiation and leadership skills operating with absolute professionalism and confidentiality
• Highly collaborative team member who shares information, ideas and opinions in a way that contributes to solutions
• Ability to prioritize workload and delegate to other operations team members
• Ability to provide and receive feedback in a constructive manner
• Listens well, communicates effectively, informs and involves others to achieve shared objective
• Anticipate next steps and able to work independently
• Demonstrates a strong work ethic that is determined, tenacious and tireless, a bias for action and extraordinary dedication to results
• Consistently delivers projects and commitments on deadline
• Maintains flexibility, can adapt to changing work demands, adjusts tactics when something isn't working
• Works seamlessly across agency functions and with partner agencies

The Power of One starts with our people To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $58,500- $88,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 5/31/2024.