- Establish a formal onboarding process for new clients to ATS systems and tools.
- Build technical solution recommendations for client and internal ATS environments.
- Establish processes to implement and maintain consistent configuration baselines across internal and external client systems.
- Partner with client managers and business development teams to improve customer experience, service delivery quality and drive business growth.
- Develop a scalable strategy for server and Office 365 backups of client environments, including documentation, alerting configuration and auditing of configuration
- Develop a scalable multi-tenant hosting environment for ATS clients.
- Oversee the management of multi-tenant network and system monitoring systems (NMS) for clients
- Manage Microsoft 365 baseline configurations for client environments
- Leverage monitoring statistics and trends from client system performance to continuously improve performance.
- Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices
- Manipulate data from various sources and integrations with excel or scripting
- Generate required documentation during audits
- Participate in developing and maintaining technical documentation associated with client environments
- Assist with developing automated processes
- Present a security mindset at all times
- Ability to identify technical and process gaps within client environment configurations and provide remediation action items
- Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans
- Ability to work as part of a team to solve problems
- Self-starter, maintaining a positive attitude, who is always looking for a way to do things better
- Additional requirements may exist if offer of employment is extended
- Bachelor's degree in a related field or equivalent work experience
- 1 + year of experience with Azure Administrator / CCNP or progress toward Azure Administrator
- 2 + years of experience with Microsoft Endpoint Management/Intune and Microsoft Exchange
- 1 + years of experience with SharePoint Online
- 1 + year of experience with Routers and routing protocols
- Knowledge of Web application hosting (IIS, LAMP), SQL Server and Remote support applications
- Knowledge of Dell and HP Workstation/Server Hardware and Patch Management
- Strong technical writing skills
- At least 5 years prior experience in a managed services provider environment
- 2 + years of experience in Windows Server with Active Directory, Office 365, and Azure AD
- 3 + years of experience with Google Cloud Platform, AWS and Azure
- Knowledge of Network, Endpoint and cloud security concepts
- Knowledge of Linux administration
- Knowledge of Server and SaaS Backup software applications
- Knowledge of VMware and other virtualization applications
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System Engineer Operation - Atlanta, United States - ATS Corporation
Description
Job Description
POSITION SUMMARY
ATS' IT Consultants are professionals of all levels who are self-motivated, excel in client relations and are passionate about IT. In this role as part of the operations team, you will have responsibility for managing a variety of processes, and systems that ATS uses and provides to our clients. This is an internal position that will require interaction with clients when needed. The ideal candidate is a senior engineer who is comfortable working in a fast-paced environment and a constantly evolving network. If you have experience working for an MSP, you have seen the challenges of managing multiple client environments, and have the passion to ensure environments are configured, secured, and monitored in an optional fashion, this is likely a good fit for you.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Qualifications:
Qualifications
BASIC REQUIREMENTS:
PREFERRED QUALIFICATIONS:
Additional Information
• A positive and collaborative work environment.
• Small entrepreneurial company culture.
• "Big" company benefits.
• Professional growth opportunities.
• Training support and assistance programs to keep you and us up on new technologies.
• Encouragement to recommend new ideas for our clients and internal processes.
All your information will be kept confidential according to EEO guidelines.
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