Operational Reliability Engineer - Atlanta, United States - SiriusXM

Description

Responsibilities:

Who We Are:

SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXMs vision to life every day.

SiriusXM

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXMs platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Companys advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

How Youll Make An Impact:

SiriusXM is looking for a strong collaborative team player to work within our 24x7 streaming infrastructure Operational Reliability Engineering (ORE) Team working within SiriusXMs Streaming infrastructure. Our team is seeking a highly skilled engineer to join our team and ensure the stability, performance, and reliability of our systems. The ideal candidate will have excellent knowledge and experience in Linux, AWS, Python programming, APM tools such as Datadog, RESTful service calls, and service troubleshooting. Your primary responsibility will be to proactively monitor, optimize, and troubleshoot our systems to maintain operational excellence. The ability to demonstrate problem solving is essential. The position is classified as a on-call position will participate in an on-duty rotation. The candidate will be expected to ensure the coverage of after-hours deployments/maintenance windows and incident responses. This position is an individual contributor/hands on role. The position focuses on streaming infrastructure which is primarily within AWS. This also includes expanded responsibilities surrounding all infrastructure support including application monitoring, software build machines, and software support servers. The candidate should have a penchant for solving tough technical problems, and a dedication to ensuring high availability.

What Youll Do:

This is technically a diverse role. The required skills are exciting and manifold.

Linux Expertise:

• Maintain and manage Linux-based systems and servers
• Implement best practices for system configuration, security, and performance

AWS Proficiency

• Manage and optimize AWS infrastructure and services
• Understand the monitoring, and scale applications on AWS to ensure high availability.

Python Programming

• Develop and maintain automation scripts and tools using Python
• Automate repetitive tasks to enhance system reliability and efficiency

APM (Application Performance Monitoring) Knowledge

• Utilize Datadog APM tools to monitor and analyze application performance
• Identify and address performance bottlenecks and issues in real-time

RESTful Service Calls

• Collaborate with development teams to ensure the reliability of RESTful APIs
• Troubleshoot and resolve issues related to service calls and integrations

Service Troubleshooting

• Investigate incidents/outages, identifying root causes and implementing preventive measures
• Work closely with cross-functional teams to resolve issues and improve system reliability

Create automated tasks with shell scripts (bash, batch, python)

Monitoring and understanding security events with WAFs, IDS/IPS, and access logs

Networking (TCP/IP) configuration including Firewall ACLs and security

Creation, Management and Configuration of Virtual Machines, Clone and Templates

Collecting, monitoring, and analyzing systems performance data for improved performance

Perform custom application maintenance, to include debugging, installing new application releases,

patching

Develop, document and maintain procedures for administering, maintaining, and supporting

infrastructure

What Youll Need:

• Minimum of 5 years IT/Engineering experience. 1 year in a 24x7 HA support environment
• AWS Certified DevOps Engineer, Certified Solutions Architect, AWS Certified Data Analytics Specialty is preferred to demonstrate a good AWS knowledge base
• BS Computer Science/Engineering, Information Sciences Technology or Equivalent Experience
• Proven experience as a Site Reliability Engineer or DevOps Engineer.
• Excellent knowledge of Linux systems and administration.
• Expertise in Python programming for automation and tool development.
• In-depth understanding of APM tools, particularly Datadog.
• Thorough knowledge of RESTful service architecture and best practices.
• Exceptional troubleshooting and problem-solving skills.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Familiarity with containerization and orchestration tools (e.g., Docker) is a must.

Bring These Also

• Work independently as part of a team, including cross-functional teams
• Exhibit excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
• Pay attention to details and be organized
• Interface with a multitude of diverse personalities in a professional and consistent manner
• Identify problems, recommend solutions and perform triage in a team environment
• This position requires 24x7 availability for support and after hours work in order to support the availability and uptime requirements of the business
• Must have legal right to work in the U.S

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.