- Be Authentic
- Practice Humility
- Cultivate Teamwork
- Value Time
- Be Trustworthy
- Plans, organizes, schedules, reviews and evaluates the work of assigned staff.
- Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the department; prepares and manages assigned budget.
- Oversees the selection, training, professional development and discipline of staff.
- Develops, implements and oversees the execution of service standards.
- Identifies guest needs and provides information regarding policies, services and amenities.
- Facilitates problem resolution to presented guest challenges.
- Drives guest engagement and problem resolution.
- Ensures all assigned department operations are operating in an efficient and effective manner.
- Utilizes suggestive selling skills and company sales guidelines to maximize revenue and occupancy levels. Creates measurable up sale goals for front desk agents
- Maintains knowledge of room details as well as rates, packages, discounts and group package plans in order to process reservation requests or cancellations if needed.
- Maintains awareness of group reservations and activities on and off site.
- Performs all Front Office and PBX duties as required.
- Performs all Concierge and Bell duties as required
- Conducts investigations and completes incident reports for guest incidents and reports to applicable parties.
- Oversees and assists with charges and payments to guest, club owner and house accounts.
- Oversees and assists with the balancing of the Front Desk cash drawers and all applicable Front desk city ledgers.
- Oversees the daily night audit to ensure all postings are completed accurately and in a timely manner.
- Oversees and reviews shift and time card reports daily.
- Manages logistics of large check-ins and check-outs coordinating with housekeeping to execute flawlessly and meet all guests and owners requests and needs pre -arrival.
- Ensures assigned work areas are maintained in a clean and tidy manner and all assigned staff are in compliance with our grooming standards.
- Maintains accounting of lost & found items and forwards to Housekeeping.
- Ensures all call logs, MOD reports, Daily reports and opportunity logs are filed and communicated appropriately and timely to applicable parties.
- Ensures all guests and owners are notes are entered in SMS.
- Develops and directs the implementation of driving policies, procedures and work standards for assigned staff.
- Assists with supervising of daily concierge and bell call logs and daily reports.
- Coordinates transportation with third-party vendors and assists owners and guests with reservations, ensuring appropriate follow through and communication.
- Coordinates grocery delivery program with local grocery vendors and assists with facilitating delivery.
- Ensures maintenance of required supply inventory; replenishes or requisitions any supplies needed.
- Ensure proper processing of hotel wake-up call program.
- Ensures adherence to safety and emergency procedures and observes safety precautions required to protect hotel and guest property as well as meeting and implementing energy and sustainable conservation efforts.
- Oversees safe deposit box operations.
- Notifies engineering of areas needing attention in respect of maintenance.
- Resolves customer complaints/queries satisfactorily while maintaining a courteous and helpful demeanor.
- Leads all department and interdepartmental communications.
- Assists with all information necessary for budgeting purposes annually, seasonally or quarterly as requested.
- Contributes to the efficiency and effectiveness of the units service to its customers by offering suggestions and directing or participating as an active member of a team.
- Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
- Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline.
- Vail & Beaver Creek Ski Mountains and the Vail Valley.
- Principles, practices and techniques of the hospitality industry.
- Computer software applications in work processing, spreadsheets and hotel information systems (SMS).
- Policies and procedures of the department and company.
- Inventory and record keeping principles and practices.
- Customer service principles and practices.
- Correct business English, including spelling, grammar and punctuation.
- Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
- Planning, organizing, supervising, reviewing and evaluating the work of staff.
- Training others in policies and procedures related to the work.
- Performing budgeting and accounting functions for assigned operations.
- Efficiently and effectively performing front office operations management duties.
- Focusing on quests and provision of quality customer service.
- Making accurate arithmetic calculations.
- Reading, understanding and following reservation policies and procedures.
- Producing standard written communication and reports.
- Maintaining appropriate inventory of supplies and materials.
- Organizing own work, setting priorities and meeting critical deadlines.
- Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
- Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
- Free onsite shift parking
- Discounted bus pass for Eagle County & Lake County routes
- Discounted F&B, Spa Treatments & Retail up to 40% off
- 401K with Match
- PTO for Full Time Year Round up to 4 weeks a year
- Wellness Bonus if worked through full season until ski area closing
- Full Time Year Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
- Merchant Ski Pass Program
- Free onsite Chef prepared employee dining room with hot meals and salad bar
- Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season. Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.
-
Front Office Manager
1 day ago
Bluegreen Resorts Vail, United StatesJob Description · Join our dynamic team at Vail Streamside in Vail, CO as a Guest Services Manager (Front Office Manager) · Nestled amidst the picturesque beauty of Vail, our resort offers 54 rooms providing cozy and inviting accommodations. Guests can enjoy the serene streamside ...
-
Front Office Manager
1 day ago
Bluegreen Vacations Corporation Vail, United StatesJoin our dynamic team at Vail Streamside in Vail, CO as a Guest Services Manager (Front Office Manager) · Nestled amidst the picturesque beauty of Vail, our resort offers 54 rooms providing cozy and inviting accommodations. Guests can enjoy the serene streamside setting and explo ...
-
Hotel Front Office Manager
2 days ago
Hotel Resource Vail, United States**Customer Service, Hospitality - Hotel, Management, Admin - Clerical** · **Hotel Front Office Manager** · Hotel Front Office Manager Welk Resorts Vail CO · **Hotel Front Office Manager** · **Company:** · Welk Resorts · **Location:** · 81657 · US · **Category:** · Custo ...
-
Vail Resorts Vail, United StatesCreate Your Experience of a Lifetime · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates ...
-
Vail Resorts Vail, United StatesJob Description · Job Description Create Your Experience of a Lifetime · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building l ...
-
Vail Resorts Vail, United StatesCreate Your Experience of a Lifetime · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammate ...
-
Training as a clerk for office management
3 weeks ago
Stellar Ventures Breckenridge, United StatesOther areas · Your job. All possibilities. - Flexible working hours, laptop and company phone - Possibility to work remotely 3 days a week - and much more. · A workplace you enjoy coming to. · Reference number: req63369 · ...
-
Team assistant
3 weeks ago
BlueSky Innovations Eagle, United StatesYour tasks · Independent organization and management of multiple secretariats, including representation duties · Execution of organizational and administrative tasks, including file and record management as well as correspondence · Planning, coordination, and tracking of appointm ...
-
Working student in the field of recruiting
3 weeks ago
Infinity Technologies Eagle, United StatesAbout Bridge imp: · We are a specialized service provider for the placement of interim managers - for all industries and leadership positions, nationally and internationally. Interim managers are highly qualified executives who are project-based and temporarily deployed at well- ...
-
Office Manager
2 weeks ago
Installed Building Products Gypsum, United StatesJob Description · We are seeking a highly organized and detail-oriented Office Manager to join our team. The Office Manager will be responsible for overseeing the daily operations of our office, ensuring smooth and efficient workflows. This role requires a proactive individual wi ...
-
Office Manager
2 weeks ago
Eagle County Schools Eagle, United StatesOFFICE MANAGER · Eagle Valley Middle School · BENEFITS: Health, Dental and Vision insurance, 21.40% employer contribution to your PERA retirement plan, paid holidays, tuition reimbursement, free CMC credits, paid leave, amongst others. For Full Time Employees · HIRING SALARY RA ...
-
Office Manager
1 week ago
Paul Davis Restoration of the Mountain Resorts Eagle, United StatesBenefits: · Free uniforms · Paid time off · Training & development · Full job description · Basic Functions: · The office manager is responsible for the day-to-day business requirements for basic job costing functions and will provide support to the Team, ensure KPI compliance, a ...
-
Wagon Dispatcher: Rail Transport
3 weeks ago
Quantum Ventures Minturn, United StatesAre you passionate about making a real impact with your job? Find your place in one of over 500 professions at Deutsche Bahn. We offer professionals and career starters secure jobs with future prospects. Apply now to join a team that supports each other and looks forward to worki ...
-
Vail Resorts Vail, United StatesJob Summary: · Service is the foundation of everything we stand for at Vail Resorts and our Housekeeping team is the start of creating that experience of a lifetime for our guests. Responsible for making sure our facilities are clean and meet brand standards, Housekeepers are de ...
-
Sr HRSC Analyst Process Innovation
1 week ago
Lamb Weston Eagle, United States Full timeJob Description · Partner with Human Resources leadership team and HRIS partner team drive process improvement initiatives. · Architect and/or lead project responsibilities with a high-level understanding of Workday/HR Systems methodology and configuration knowledge, and testing ...
-
Assistant Project Manager
6 days ago
Morningstar Mountain Property Eagle, United States Full timeFull job description · Aspect Development is currently seeking a career-driven individual to join our team as a Assistant Project Manager to join our Construction and Development Team. Our ideal and selected candidate will be working with our team of owners, project managers, and ...
-
Assistant Branch Manager
3 weeks ago
Mountain America Credit Union Eagle Mountain, United States Full timeJob Summary At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial ...
-
Payroll Resource
1 week ago
Pennant Group Eagle, United States Full timeWe ae building a World Class Service Center in Boise ID and invite you to join a Team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the agencies we support and their leaders. · About the Company · Penna ...
-
Housekeeping Coordinator
4 days ago
Marriott International Vail, United States Full timePOSITION SUMMARY · Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping ...
-
Director of Operations, The Lodge at Vail
1 week ago
Vail Resorts Vail, United StatesJob Summary: · The Director of Operations is responsible for assisting the General Manager in delivering results that contribute to the mission and overall success of the hotels by accomplishing performance objectives focused on business revenues, associate engagement, guest sat ...
Assistant Front Office Manager - Vail, United States - The Sebastian Vail
Description
Our Company:
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our Property:
Theres no better place to ski and no better place to stay than The Sebastian Vail. Vails premier hotel and Private Residence Club features impeccable amenities amid the unadulterated surroundings of the White River National Forest. Our staff at The Sebastian Vail make the most of all four seasons in Vail Valley, with year-round outdoor sports and a thriving arts and entertainment scene.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Summary:
Responsible for supervising and coordinating activities and staffing of the Front Office and PBX to ensure proper completion of all required tasks in a courteous and friendly atmosphere; assists guests and owners to maintain and exceed The Sebastian Vail standards and driving financial performance.
Employment Type: Full Time, Year Round
Start Date: ASAP
Pay Rate: $65,000 - $70,000/ year (DOE), plus 5% annual bonus potentia
Schedule: Flexible schedule. Must be able to work evenings, weekends, and holidays when needed.
Key Responsibilities:
Education and Experience:
Bachelors degree in hotel management or a related field; AND four (4) years of hotel operations experience; OR an equivalent combination of education, training and experience.
Required Knowledge and Skills
Physical/Mental Requirements:
Mobility to work in a hospitality setting, stamina to stand for extended periods of time; strength to lift and carry up to 25 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.
Benefits:
