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Customer Service Coordinator I - Tarboro, United States - Integrated Resources
Description
Customer Service Coordinator I
Preferred experience is 2 years customer service call center experience. Candidates need ability to multi-task with computers.
Product of Position:
In this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of Client Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support.
We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met.
You will perform the full Product of customer service tasks including problem solving, trouble shooting, negotiating and cultivating excellent relationships with customers and co-workers.
It will be expected that you will have a full understanding of department and company procedures and policies and the ability to promote Client Life Sciences image in a positive manner and to led by example.
Day to Day Responsibilities:
" Handle incoming high order volume received via phone and email.
" Handle high volume of Case Management related to inquiries and orders in
" Interact daily with internal/external contacts using multiple systems to ensure accurate information.
" Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
" Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
" Assist with complaints processed by the Complaint team. " Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. " Follow up with New Accounts team on necessary account set up changes.
" Responsible for ensuring 100% follow-up to customers internally and externally.
" Attend Product/Technical training as scheduled.
Hours of work/work schedule/flex-time:
" Monday through Friday, 8 hour/day between the hours of 8:00am and 6:00pm
Required Education:
" High school graduate or equivalent.
Required Years and Area of Experience:
" 2+ years of cross functional commercial or customer service experience.
Required Skills:
" Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.
" On time attendance.
" Excellent professional verbal and written communication skills
" Proficiency with Word, Excel, E-mail, Web.
" Can type at a 50-WPM average.
" Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
" Ability to meet or exceed Department Metrics.
" Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
Desired Experience / Qualifications / Skills:
" Experience in the Life Science industry or related field.
" Experience with PeopleSoft Order Management or a comparable system.
" Experience with case management.
" Call center experience.
Soft Skills:
" Ability to work independently in a team environment and easily collaborate when necessary.
" Positive, enthusiastic and high energy.
" Dependable, committed, reliable and high work ethic.
Customer Service Coordinator I professionals in Tarboro
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Charles Barrow
Project manager / Business Analyst