Customer Service Representative - Amherst, United States - Garnet River

Garnet River Amherst, United States

2 weeks ago

Transportation / Logistics

Description

Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent.

We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction.

Essential Job Duties & Responsibilities:

Answers all incoming fare media phone calls from customers.
Processes all fax and email inquiries.
Performs all assigned tasks as quickly and accurately as possible.
Follows all established policies, procedures, and written/verbal instructions.
Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
Answers all inquiries related to fare media.
Initiates outbound calls as needed.

Hourly rate: $17.00

Minimum Job Requirements:

High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center.
Some college coursework preferred.
Must be a good team player.
Must possess a positive attitude.
Must excel in a fast-paced environment.
Able to work and respond in a high-volume situation.
Willing to work extended hours.
Ability to type 40 plus words per minute (WPM).
Proficient in Microsoft Office

At Garnet River, we care about our employees. We strongly believe in work/family balance. Our robust employee benefits package includes competitive pay and health insurance.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

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