IT Lead, Enterprise Applications - Houston, United States - Buckeye Partners

Description

Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.

We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions and undertaking decarbonization efforts on our operations.

Role Summary:

The IT Lead, Enterprise Applications role will be directly responsible for being an advisor for JD Edwards and other applications to both the IT analysts and Business. The responsibility also includes ensuring that Buckeye or 3rd Party resources handle day-to-day support of issues accordingly. Ensure the direction of the analysis and recommended solution is appropriate, effective, and meets the business requirements. At times, the Analyst will also investigate and implement solutions for more complex issues and projects.

Responsibilities & Essential Functions include:

• Project Implementation.
  • Spearhead the implementation of diverse projects related to Buckeye's applications.
  • Thoroughly review and manage end-user requirements for new applications.
  • Craft comprehensive design documents outlining the proposed changes.
• System Maintenance.
• Take charge of maintaining various systems and technologies.
• Promptly address reported application issues to ensure optimal performance.
• Application Administration.
• Guide system administrators in setting up assigned applications and managing system interfaces.
• Oversee the administration of various applications to maintain system stability and security.
• Internal Support.
• Champion the enhancement of various IT systems by implementing lifecycle management practices for assigned and dependent applications.
• Continuously evaluate and improve existing processes to optimize efficiency and effectiveness.
• Documentation.
• Scrutinize and manage documentation for all supported applications to ensure accuracy and relevance.
• Maintain up-to-date documentation encompassing IT PMO, Disaster Recovery, Interconnection, and other relevant areas.
• Testing.
• Carefully review and manage the testing of multiple system upgrades before releasing them to Buckeye Business.
• Provide recommendations for application system upgrades and enhancements to drive continuous improvement.
• On-Call Support.
• Offer on-call support during non-business hours to Operations as needed.
• Provide prompt and effective assistance to resolve any issues that may arise.
• Customer Service.
• Deliver exceptional customer service, fostering positive relationships with all stakeholders.
• Process Improvements.
• Serve as a subject matter expert in identifying opportunities for process optimization.
• Lead initiatives to streamline existing processes and enhance overall efficiency.
• People Management.
• If Direct Reports exists, provide performance planning and guidance for direct reports, fostering their professional growth and development.
• Effectively manage Leads and Analysts, ensuring successful execution of roadmaps, budgets, and forecasts for assigned applications and system environments.
• Collaborate with direct reports to mentor soft, strategic, and technical skills.
• Share technical expertise with colleagues to facilitate problem-solving and collective success.
• Fulfill other duties as assigned, demonstrating versatility and adaptability

Position Requirements:

• Education. Bachelor's degree in computer science or business preferred or equivalent combination of education, training, and experience.
• 10-12 Years of experience in JD Edwards implementation and support experience is a must.
• Certifications in Accounting, Supply Management or Asset Maintenance are desired
• Supporting JDE financials, distribution, equipment management, and time entry, including 3rd party applications that integrate with JDEdwards.
• 10-12 years of business analysis experience, including development of business processes, functional specifications, testing, and implementation.
• Experience developing online training and test plans/scripts.
• Knowledge of SQL and SharePoint preferred.
• Ability to travel up to 10% domestically and internationally

Additional Valuable Skills:

• Communication.
  • Delivers clear, persuasive, and engaging verbal presentations to individuals or groups.
  • Fosters an open and inclusive environment that encourages the exchange of ideas.
  • Confidently presents high-quality presentations to leadership and stakeholders as needed.
  • Effectively facilitates meetings with key stakeholders, ensuring productive discussions and outcomes.
• Decision Making & Problem Solving.
  • Makes sound and timely decisions based on a combination of analysis, experience, and judgment.
• Proactively identifies and proposes solutions that are correct, accurate, and effective.
• Recognized as a valuable source of advice and solutions by colleagues.
• Customer Service.
  • Anticipates potential issues that could impact customers and takes proactive steps to resolve them before they become problems.
  • Responds promptly and professionally to customer requests, demonstrating a commitment to exceptional service.
  • Champions the importance of customer service within the organization.
• Stakeholder Engagement.
  • Cultivates strong relationships with key stakeholders who have the most impact on your work.
• Actively seeks feedback from internal and external stakeholders, demonstrating effective listening skills.
• Proactively communicates with stakeholders to foster a productive and transparent relationship.
• Use of Resources.
  • Effectively navigates Buckeye's matrix-style organizational structure to promote collaboration and problem-solving.
  • Demonstrates accountability for managing people, including knowledge and application of Buckeye employee policies across Finance, IT, and HR.
  • Through effective planning and resource management, creates opportunities for employees to take ownership of their work and contribute to organizational goals.
• Time Management & Organization.
• Trains and guides others on how to structure projects to align with Buckeye's objectives.
• Strategically organizes tasks to maximize productivity and achieve project goals.
• Effectively manages time and prioritizes activities to ensure efficient progress towards project objectives.
• Self-Development.
  • Proactively identifies areas for personal and professional development and seeks constructive feedback.
• Implements plans to address development needs and enhance skills and knowledge.
• Continuously seeks opportunities to expand capabilities and contribute to the organization's success.
• Developing Direct Reports.
• If Direct Reports exist, fully supports and reinforces the organization's developmental standards.
• Creates opportunities customized to each team member's career aspirations.
• Encourages team members to take on challenging assignments that promote growth and development.

Essential Functions:

• This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.
• This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• This position requires compliance with all personnel policies.

Physical & Safety Requirements:

• The person in this position needs to occasionally move inside the office to access file cabinets, office equipment, etc.
• This role continuously operates a computer and other office productivity equipment (i.e. a calculator, copy machine and computer printer).

About You:

To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance. Excellent communication, both written and verbal, as well as strong organizational skills are paramount. You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information. Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.

Our People First Culture:

From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers. Our employee-first culture means that we invest in our employees and equip them to be fully contributing members of high performing teams. We are focused on collaboration, inclusion, empowerment, accountability, and professional development. We want the best in you to bring out the best in us.Join us as we work together to build a business that is responsive to the needs of the future while continuing to serve the energy needs of communities today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP on the following website:

Applicants who are extended an employment offer will be required to complete certain employment verifications, education verifications, job related assessments, background check, MVR driving record check, drug screen and physical/medical exam, if applicable to the position. All employment offers are contingent upon the successful completion of these pre-employment processes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)