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Saratoga Springs

    Customer Services Associate - Saratoga Springs, United States - VASA Fitness

    VASA Fitness
    VASA Fitness Saratoga Springs, United States

    2 weeks ago

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    Description

    Job Description

    POSITION DESCRIPTION

    POSITION TITLE: Member Experience Specialist (MES)

    FLSA STATUS : Hourly

    COMPENSATION: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

    JOIN OUR TEAM

    At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

    BENEFITS

    We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.

    • 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
    • 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

    Come join VASA Fitness and work with a passionate, fun, and united team

    We are proud to be a 'Great Place to Work' certified company

    PURPOSE

    The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

    DELIVERABLES

    • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
    • Greets guests and members with a smile, eye contact, and courteous tone.
    • Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
    • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
    • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
    • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
    • Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
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