Kim Simmons

Computer Support technician with 20 years of proven experience assisting various users. Accomplished measurable computer skills and effective communication skills. Excellent customer support and customer service skills with a professional demeanor. Proficiency with MS Windows and Macintosh computer operating systems and Microsoft applications. Ability to listen to and understand information and ideas as presented verbally and written. Skilled with staying on task in an unstructured environment. Frequently track and document problems and solutions using Service Now ticketing system. Work as a team member as well as autonomously when necessary. Excellent written and verbal communication skills and the ability to work well with others. Assist people in a manner which shows sensitivity, tact, and professionalism. Speak clearly, concisely and effectively. Adept with multi-tasking while maintaining a high level of accuracy. Ability to collaborate with multiple levels of senior management across diverse cultural audiences.

COMPUTER TECHNICIAN / IT PROCUREMENT SPECIALIST – Huntsman Cancer Institute – University of Utah – AUG 2003 – Current

Associates Degree in Network Management