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    Quality Manager - Greenville, United States - ZSG

    ZSG
    ZSG Greenville, United States

    1 week ago

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    Description
    Job DescriptionJob Description


    Summary:


    Manages and directs the operations site toward its primary quality objectives, based on product and profitability goals, by performing the following duties personally or through subordinate team members.


    Essential Duties and Responsibilities:
    include the following. Other duties may be assigned.

    Guide the organization to follow the Quality Policy and Principles

    Actively communicate, support, and drive the quality goals and strategies, to motivate the organization towards a culture of continuous improvement and customer satisfaction

    Supervises and manages all quality-related activities at the site by showing active leadership (quality manual and harmonized quality processes), with the goal to continuously maintain and improve customer satisfaction


    Works and communicates actively with external and internal customers, as well as internal functions and members within the organization to drive quality improvements.

    Provides the voice of the customer (VOC) as needed to ensure customer satisfaction


    Supports the investigation of customer and internal customer complaints for appropriate customer issue resolution (CIR), based on the severity of the complaint and customer requirements, up to and including containment processes and corrective and preventive actions (CAPA).

    The goal being to provide a timely, effective, and professional response to the customer.

    Utilizes various root cause analysis (RCA) techniques and rational thinking skills (RTS).

    Supports the investigation of quality nonconformities relating to vendor product, process, and service issues.


    Supports the company strategies and leads and participates in site quality improvement process (QIP) teams, utilizing various tools including RCA and RTS to improve the cost of poor quality (COPQ).

    Training of quality tools, processes, and protocols across the organization to ensure a quality product and process.

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