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    Computer Support Associate - Moline, United States - Staff Finders Technical

    Staff Finders Technical
    Staff Finders Technical Moline, United States

    1 day ago

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    Description

    Job Description

    Job Description

    We are seeking experienced and motivated individuals to join our team as Config Center Technicians. As part of our IT team, you will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. Work will also include troubleshooting physical hardware and coordinating repair activities, receiving of computer hardware, and shipping devices to facilities across the United States. Our ideal candidate will have experience with computer building/configuration, troubleshooting, software installation, and a working understanding of asset management.

    Job Duties:

    Experience in a fast-paced high request volume environment is critical. Ability to multi-task and have prior experience with common request management ticketing systems. Duties will include:

    Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
    Project tracking, customer interactions (written & verbal), and ServiceNOW updates
    Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
    Shipping and receiving of hardware

    Requirements

    Experience in troubleshooting computer hardware and break/fix
    Proficient in Microsoft Office Suite, Windows, ServiceNow or comparable ticket management system
    Experience with computer builds/configuration
    Shipping and receiving of packages through UPS
    Dell and HP certified or willing to get certified within 30 days after start date
    Strong customer service and interactions via written and verbal communication
    Ability to lift up to 50lbs



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