Customer Care Coordinator - York, United States - Persimmon plc.

Persimmon plc. York, United States

1 week ago

Description

Customer Care Coordinator Full Time NEW Effectively handling incoming and outgoing customer telephone enquiries.

Communicating with and Coordinating sub-contractors.

Entering customer data via COINS database.

Support in the delivery of a great Customer experience

Review items from 3rd party out of hours contractors and coordinating follow up tasks

Ensure a Right First Time Approach is adopted.

Addressing all departmental incoming mail / email.

General office duties

Working effectively with internal departments (Construction, Sales, and Technical).

Delivering feedback on items raised, focus given to repeat issues and trends

Requisition of items required for works

Assisting coordinating internal trade diary.

Supporting customers with issues referred to their Warranty Provider (NHBC / LABC)

**Qualifications/Experience**

Previous experience in delivering a great customer experience is essential. History in house building would be useful, but not essential as full training will be given

**Skills**

Clear communicator with an ability to use positive language, Good time management skills / organized, Patience, Attentiveness / ability to listen, Confident telephone manner.

*Offers of employment are subject to a satisfactory background check e.g. employment history and criminal record check. These background checks are job specific to certain vacancies within Persimmon*.

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**Location:** **Job Title:** Customer Care Coordinator **Job Location**

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