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Jersey City

    Global Services Engineer - Jersey City, United States - Pierce

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    Description
    Qualifications

    • Front-line technical support or related service experience
    • Must possess experience with VoIP Telephony technologies
    • Must have experience working with ITSM system, such as Remedy
    • High energy and motivated individual with prior work experience in ITIL based culture
    • Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives
    • Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources
    • Flexibility and willing to work non-standard hours on occasion to meet customer demands
    • Methodical troubleshooting skills
    • Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books
    • Experience with VoIP PBX administration (ex
    • Avaya Unified Communications, Cisco CUCM, etc.)

    Requirements

    • Front-line technical support or related service experience
    • Must possess experience with VoIP Telephony technologies
    • Must have experience working with ITSM system, such as Remedy
    • High energy and motivated individual with prior work experience in ITIL based culture
    • Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives
    • Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources
    • Flexibility and willing to work non-standard hours on occasion to meet customer demands
    • Methodical troubleshooting skills
    • Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books
    • Experience with VoIP PBX administration (ex
    • Avaya Unified Communications, Cisco CUCM, etc.)


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