Senior Service Engineer - Parsippany, United States - NovaWorks

NovaWorks
NovaWorks
Verified Company
Parsippany, United States

1 week ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

Position: Senior Service Engineer

Location: Parsippany, New Jersey

This position will be responsible for overseeing operations in Europe.

What you will be responsible for:

  • Handling complaints and malfunction claims from customers, primarily distributors but also occasionally end users such as hospitals and clinics.
  • Providing efficient technical support to customers, sales, and marketing colleagues.
  • Performing on-site support for distributors on important projects or cases, including installation, diagnosing and repairing complex system or equipment failures.
  • Conducting on-site visits to collect customer feedback and market information.
  • Repairing and maintaining main units returned from customers.
  • Providing service training to customers, primarily distributors but also occasionally end users.
  • Negotiating with customers for service contracts, orders, logistics, and administrative tasks.
  • Preparing routine reports and business trip reports for supervisors and attending product technical update meetings.
  • Assisting with stock management and administration for parts and equipment.

Who we are looking for:

  • Bachelor's degree or higher, preferably in electronic biomedical or a related field.
  • At least 3 years of experience in the medical services industry.
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