- Handle a large volume of inbound calls for multiple companies (same industry) in a timely manner
- Follow communication scripts and use knowledge of the company's services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller's request
- Recommend improvements for systems and processes to boost organizational efficiency
- Follow up on open proposals and maintenance needs via email
- Memorize service offerings, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all leads and questions are handled appropriately
- Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate
- Create and maintain a record of daily problems and remedial actions taken, using CRM database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
- High school degree or equivalent
- Experience working in a call center or customer-support role
- Strong active listening and verbal communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Bilingual in Spanish is preferred.
- Great Company Culture
- Family Atmosphere
- Room for Growth
- Great Benefit Package
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Customer Support Specialist - Sunrise, United States - Atlantic Southern Paving and Sealcoating
Description
Job Description
Job DescriptionWant to join one of South Florida's award-winning, fastest-growing companies? Well, you've come to the right place Atlantic Southern Paving and Sealcoating has been in business for the last 25+ years and is a leading national commercial paving company headquartered right here in South Florida.
At Atlantic Southern Paving we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We're looking for a highly skilled Customer Support Specialist to join our team, managing a large volume of inbound sales calls for from our family of companies.
The ideal candidate will be a quick learner. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for incoming leads and existing jobs. As the voice of our company, the customer engagement specialist must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Objectives of this role
Responsibilities
Requirements
Why work at ASP?
ASP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Company DescriptionAt ASP, we are extremely passionate about what we do and are always striving for excellence in our business. We are looking for a team player who shares that same passion and drive towards providing excellence for our clients. Our ideal candidate is an energetic, self-motivated team player who takes ownership of their role by providing excellent customer service, maximizing their time, and having a passion towards our company goals.
