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    Lead Service Associate - Tucson, United States - Casino Del Sol Resort

    Casino Del Sol Resort
    Casino Del Sol Resort Tucson, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    Job Description

    Position: Lead Service Associate

    Department: Del Sol Marketplace

    Job Summary: Under general direction, assists with supervising and directing daily site operations and staff and safeguarding assets.

    Essential Duties and Responsibilities:

  • Provides customers with superior customer service.
  • Performs and verifies jackpots according to approved and established procedures.
  • Performs minor machine repairs.
  • Performs basic troubleshooting and repair of slot machines, as required.
  • Ensures all slot machines are secure and tamper-proof
  • Assesses the condition of slot machines that indicate service is needed.
  • Maintains a working knowledge of promotions.
  • Assists management with staff training including customer service, cleanliness standards, sales register operations, slot machine payouts, and basic site operating issues.
  • Assists in assuring that inventory goods are properly stocked, faced, in date code, saleable, and properly priced.
  • Ensures that secured areas within the store are adequately controlled.
  • Assures that location safety programs are followed.
  • Maintains overall cleanliness and appearance of site.
  • Ensures that site is properly operating in absence of General and Assistant Manager.
  • Ensures that all site equipment is properly functioning and well maintained.
  • Assures that all Tribal policies and procedures are adhered to.
  • Assists with managing cost controls and cash flow practices.
  • Performs other related duties as assigned.

    • Knowledge, Skills, and Abilities:

  • Knowledge of basic customer service practices;
  • Knowledge of basic management/supervision practices and techniques;
  • Knowledge of basic recordkeeping and reporting procedures;
  • Knowledge of site policies, procedures, safety rules, and regulations;
  • Skill in perform moderate mathematical computations;
  • Skill in routine maintenance on equipment and determining what kind of maintenance is needed;
  • Skill in conduct inspections of products, services and processes to evaluate quality and performance;
  • Skill in delegating assignments and coordinating activities;
  • Skill in training and supervision of subordinates;
  • Basic skills in the use of electronic test equipment, power tools, and other tools of the trade.
  • Basic skills in the use of personal computers and other office equipment.
  • Ability to use point of sale, scanning, and inventory control equipment;
  • Ability to operate facility equipment;
  • Ability to Establish and maintain effective working relationships with employees;
  • Ability to reach, carry, and deliver change to guests and to maintain a slot bank;
  • Ability to walk or stand 100% of the shift;
  • Ability to use tact, courtesy, and communicate well with others, orally and in writing;
  • Ability to maintain a strong, team-oriented environment;
  • Ability to maintain a flexible work schedule and work extended hours as required;

    • Minimum Qualifications:

  • High School Diploma or GED;
  • Six (6) months of progressive responsibility working in a retail establishment, preferably a convenience store with fuel service;
  • Must be able to lift 40 pounds, with or without a reasonable accommodation;
  • Must be twenty-one (21) years of age;
  • Must have employment eligibility in the ;
  • Must be able to obtain, maintain, and retain a valid Class II Gaming License

    • Preferred Qualifications:

  • Bilingual (English/Spanish).
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