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    Seadog Part-Time Captain - Chicago, United States - American Queen Voyages

    American Queen Voyages
    American Queen Voyages Chicago, United States

    4 days ago

    Default job background
    Part time
    Description

    City Experiences is looking for a PART-TIME Seadog Captain for their operations in Chicago, IL.

    About the Role:

    Are you someone who can easily adapt, is highly dynamic, and embodies City Experiences' RESPECT Service System?

    What You'll be Doing:


    The successful Captains welcome all guests, ensure each guest is well taken care of, maintain high levels of safety, quality service, and guest satisfaction, all while keeping profitability in mind.


    Key Responsibilities:

    Cruise Execution:

    • Rotate as cruise captain, ensuring adherence to detailed procedures
    • Gather cruise event details to fulfill guest requests
    • Conduct pre-cruise meetings to inform crew
    • Ensure safety standards are followed
    • Participate in Safety Program and emergency drills
    • Maintain ship's systems and facilities
    • Ensure compliance with regulations
    • Follow Emergency Response Plan
    • Execute assigned projects

    Operations Team Management:

    • Recruit and train crew members
    • Schedule crew as per matrix
    • Handle performance management and promotions
    • Build positive relationships within the team
    • Oversee narration scripts and audit deckhands for tours

    Guest Service:

    • Resolve guest issues with Sales Manager
    • Implement safety programs

    Administration:

    Complete all shift records and incident reports, manage payroll systems, and perform assigned duties

    • Manage uniforms, training, scheduling, and vessel maintenance
    • Schedule crew efficiently
    • Attend all meetings

    Other:

    • Complete additional job duties as needed

    Requirements & Qualifications:

    • High school diploma or equivalent required
    • Possess 100 ton license with a satisfactory record
    • Minimum five (5) years marine experience, including two (2) years as a captain
    • Detailed knowledge of ship's systems
    • Operate vessel following regulations
    • Effective communication skills
    • Deal effectively with guests
    • Establish and maintain relationships
    • Analyze and solve problems
    • Proficient in Microsoft Office applications
    • Submit to drug and alcohol testing per regulations
    • Must be a US Citizen or Permanent Resident

    About City Experiences:

    City Experiences is dedicated to offering exceptional land and water experiences.

    With a rich history of 40 years, City Experiences has grown into a portfolio of over 25+ brands, hosting over 30 million guests/riders yearly.

    If you thrive in a collaborative environment that values communication, creativity, and teamwork, this could be the perfect role for you.


    The RESPECT Service System reflects City Experiences' core values. By fostering a culture based on RESPECT, the company aims to lead as a Global Experiences and Transportation pioneer.

    The Company is committed to Equal Employment Opportunity and Affirmative Action.

    No discrimination or harassment is tolerated based on race, color, religion, national origin, sex, age, or other characteristics prohibited by law.

    Qualified applicants with past records are also encouraged to apply.
    The Company adheres to the E-Verify program in certain locations.

    We welcome applicants with diverse backgrounds and experiences.
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