Field Operations Manager - Louisville, United States - Skill State LLC

Skill State LLC Louisville, United States

3 weeks ago

Description

We are actively hiring, as the company keeps growing Field and Technical services supplier for B2B sector of vending, POS solutions and coin operated machines is looking for a Field Operations Manager to bolster and support day to day operations and expansion.

This job is best suited for those who have experience of B2B sales and services to street access retail businesses, solid technical hardware and inventory management skills, and are good at building rapport with SME business owners.

As a core member of the team your job will be to streamline and lead the local field teams, conduct process and inventory/stock audits.

We will trust you to recruit, hire, train and manage a team regularly servicing machines at client locations as well as sales representatives in the Greater KY area (Louisville and vicinity of 100 miles radius).

Areas of Responsibility:
Management of the field sales and support teams and current business accounts, training and consultation to the small business locations owners;
Development of operational and customer support services, tools, databases and procedures;

Interaction with sales, accounts collections and technical support teams with a focus on improving overall performance and profitability and operational performance KPI statistics.

Core Duties:

Manage the existing network of clients, identify new partners, suppliers and distributors, and negotiate the applicable business and technical terms across a variety of initiatives.

Cultivate relationships with key players and platform holders in the technology and manufacturing industries.
Be responsible for deal pipeline by identifying appropriate opportunities that support strategic business priorities with business partners and suppliers.
Prioritize and monitor expenditures in order to ensure operational stability of implemented businesses.
Direct the installation, regular service and technical maintenance of applicable product hardware and software.
Research industrial and commercial processes improvement opportunities and provide estimations of the general potential of the company.
Regular review, control and improvement of existing and newly set-up accounts (small local businesses).

Coordination and regular audit of technical and collector services teams, establishing KPI and monitoring progress on agreed objectives, conducting staff performance reviews and disciplinary meetings in line with the company HR procedures.

Regular location visits, audits for service and marketing compliance.

Data analysis of the financial accounts and locations performance, preparation of periodical performance reports to the stakeholders and management team.

Hiring, subject and field training, and line-management of the new and current field staff, making sure they follow the company procedures and are accountable for the work done.

Answering the customer support phone line and chat enquiries, acting as an escalation point for customer complaints.
Logging all the account audit results and notes into company CRM system.
Warehouse stock purchasing control.

Requirements:
Your own car and clean valid Driver License (work related gas and parking compensated).
Confidence and experience in building and maintaining relationship with business owners and managers at the locations.
Proven track record in training and managing technical support and client services teams as well as field sales representatives
Strong technical background, experience in using CRM and other mobile applications to increase the transparency of the service.
Bilingual in Hindu and/or Russian languages preferred.
Why Us?
Competitive salary + KPI bonus structure
Career Advancement
Health Benefits (HRA)
100% Travel Reimbursement (gas, parking, tolls)
Paid Time Off (PTO) and Paid Holidays
Casual environment focused on teamwork
Extensive industry and technology training

*In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.

Skill State, LLC is an equal opportunity employer that does not discriminate.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, marital status, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws.

Management, Trainee Operation Supervisor

1 week ago

XPO Louisville, United States Full time

Solutions driven success. · XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to le ...
Operation Manager

1 day ago

BlueHorizon Solutions St. Matthews, United States

St. Matthews has over 30 years of experience in executing complex IT projects and benefits from extensive experience in national and international companies. · The rapidly advancing digitalization and IT modernization present exciting challenges for us as an IT service provider, ...
Deputy Operating Room Management Orthopedics

3 weeks ago

Sapphire Solutions Louisville, United States

ID: 6100_000138 · The Vitos Orthopedic Clinic in Kassel is a specialized hospital with 400 employees, 165 beds, and 5 operating rooms. We offer a comprehensive range of services for all areas of operative and conservative therapy and diagnostics, including CT and MRI. Our special ...
An office manager is a person who oversees the administrative and operational tasks of an office

1 day ago

Radiant Enterprises Louisville, United States

Spielfeld Digital Hub is a hub for innovation located in Berlin Kreuzberg. With over 3,000 square meters of space, we operate three event spaces, multiple meeting rooms, and a co-working area for startups, corporates, and the teams of our founders Roland Berger & Visa. · Every ye ...
Operations Manager

2 days ago

Crimson Technologies Sycamore, OK, United States Freelance

Job Description: · For our Asian restaurant XIAO in Essen, which will open in early 2023, we are looking for a Operations Manager (m/f/d) to join our team as soon as possible To prepare you for your management responsibilities and the concept of XIAO, an extensive training will t ...
Operations Manager

2 weeks ago

WestRock Company Louisville, United States

The Opportunity: · WestRock has an opportunity for an Operations Manager at our facility in Louisville, KY. Louisville Recycle is a recycling facility committed to creating and increasing the WestRock Recycling presence in support of the WestRock Mills in the region. Our success ...
Operations Manager

3 weeks ago

The Chemours Company Louisville, KY, United States

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.HELP SHAPE THE FUTURE OF CHEMISTRY AND THE WORLDF ...
Operations Manager

2 weeks ago

2350-The Chemours Company FC, LLC Louisville, KY, United States

As we create a colorful, capable and cleaner world through chemistry, we invite you tojoin our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. HELP SHAPE THE FUTURE OF CHEMISTRY AND THE WORLD ...
Operations Manager Manager

2 weeks ago

Biolife Plasma Services Louisville, KY, United States

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I sub ...
Operations Manager

1 week ago

Work With Your Handz Louisville, United States

Job Description · Job DescriptionJoin Our Team as an Operations Manager: Exceptional Pay and Benefits Await · Since 1992, we've been at the forefront of delivering excellence in AC and heating services. With an unwavering commitment to outstanding customer service and superior cr ...
Operations Manager

3 weeks ago

Pinnacle Live Louisville, United States

Job Description · Job Description OPERATIONS MANAGER · Company Overview · Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground ex ...
Operations Manager

3 weeks ago

Apex Ventures Spencer, United States

Spencer 'Rottaler Veneer and Plywood Trading GmbH is a high-performing, owner-managed wholesale company in the field of flooring and wood materials. It is part of the Engelhard Group, which has several branches in the southern Bavarian region and a successful company history. We ...
Operations Manager

2 days ago

Terra Nova Group Taylorsville, KY, United States Freelance

**WELCOME** This is our clear message - for all team players · What could be better than working in a place where you are warmly welcomed? With us, you will experience friendliness, have a secure job, be able to develop yourself, be yourself, and be valued. Perhaps that's why we ...
Operations Manager

3 weeks ago

WestRock Louisville, United States Full time

Skip to content · WestRock Home Page · Our Packaging Solutions · Our Sustainability Story · Our Company · Login · English - US · DeutschEnglish - USEspañolFrançaisFrançaisMagyarNederlandsPolskiČeština · Operations Manager Job detail · General Information Job ID ATR39375 Po ...
Manager, Operations

1 week ago

syncreon America Inc Jeffersonville, United States Full time

We are looking for an experienced Operations Manager, based in Jeffersonville, IN, to plan, direct and coordinate the operations at the facility. You will be responsible for improving performance, productivity, and efficiency through the implementation of effective methods and st ...
Rehab Operations Manager

5 days ago

Baptist Health Louisville, United States

Job Description: · Baptist Health Medical Group is looking for a Rehab Operations Manager to join their Episodic Care Team. Preferred location is Louisville, KY, but we are willing to consider other locations within the state or Southern IN. · The Operations Manager is responsibl ...
Operations Service Manager

1 week ago

Burlington Coat Factory Louisville, United States

Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provides guidance to the Customer Service Supervi Service Manager, Operations, ...
Event Operations Manager

1 week ago

White Lodging Louisville, United States

We are seeking an energetic and well-organized banquet manager to provide our customers with a first-class banquet experience. As a banquet manager, you will liaise with the sales team and the head chef to meet customer expectations. Your duties will Operations Manager, Operation ...
Field Operations Manager

3 weeks ago

Gladus LLC Louisville, United States

We are actively hiring, as the company keeps growing Field and Technical services supplier for B2B sector of vending, POS solutions and coin operated machines is looking for a Field Operations Manager to bolster and support day to day operations and expansion. · This job is best ...
Manager, Ticket Operations

3 weeks ago

AEG Louisville, United States

The Louisville Bats are the Class Triple-A baseball team, affiliated with the Cincinnati Reds, which competes in the International League, and are a proud member club of Diamond Baseball Holdings. Diamond Baseball Holdings (DBH) was formed in 2021 to support, promote, and enhance ...