- Answer phones and respond to emails in a courteous and timely manner
- Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
- Respond to customer issues and questions in a timely manner
- Provide Service 2.OD to internal and external customers
- As needed, may assist with general office duties such as mailing, filing and copying
- Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system
- High School diploma or equivalent preferred
- 1 year of customer service experience, preferably in the transportation industry
- Strong attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office
- AS400 experience preferred
- Ability to handle multiple request and priorities in as fast-paced environment
- Demonstrated aptitude for quickly learning new systems and processes
- Health, Dental & Vision Benefits
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401(k) Retirement Plan
- Life Insurance
- Wellness Program
- Credit Union access, Vacation & Holiday
- "Birthday Holiday" who doesn't love some extra attention on their Birthday?
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Customer Service Clerk - Duarte, United States - Old Dominion Freight
Description
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.
Responsibilities:
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
($20.12-$24.46)
The employer will consider for employment qualified Applicants with Criminals Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
Working Days:
Monday,Tuesday,Wednesday,Thursday,Friday,
Working Shift:
AM
Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today
As a Full Time member of our Family, you and your family are eligible to receive:
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