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    IT Business Process Analyst - Woburn, United States - Global Channel Management

    Global Channel Management
    Global Channel Management Woburn, United States

    3 weeks ago

    Default job background
    Description
    Experienced IT Business Analyst Opportunity

    Summary

    Join our team as an IT Business Analyst, bringing at least five years of experience to the table.

    In this role, you will play a pivotal part in supporting and troubleshooting user and application issues within a specific business area.

    Your expertise will be essential in analyzing, designing, and implementing business processes and applications.

    Collaboration with various IT stakeholders and internal customers will be crucial as you work on new product reviews, tests, and pilots.

    Key Responsibilities

    Day-to-Day Support:

    Offer day-to-day support and troubleshooting for user and application problems within a designated business area.

    Process Expertise


    Provide process, functional, and technical expertise for the analysis, design, and implementation of business processes and applications within an assigned business area.

    Collaboration

    Collaborate with IT team members and internal customers on new product reviews, tests, and pilots.
    Foster and maintain productive relationships with internal teams and business partners.

    Requirements Analysis

    Elicit, document, and analyze requirements and functional specifications for cross-functional projects to provide optimal solutions for business needs.

    Solution Design

    Collaborate with senior team members to design and secure approval for solutions that address business needs.
    Proactively utilize business and functional knowledge to design solutions addressing specific business requirements.

    Project Integration

    Integrate project activities with Quality Assurance and Software Development teams to ensure successful implementation and support of projects.
    Maintain project tasks in the production ticket system or project server on a weekly basis.

    Testing And Support


    Create or assist in creating and executing test scripts for modules or applications to minimize production issues post-implementation of enhancements, changes, or upgrades.

    Keep the Project Manager informed of any issues to ensure project success.

    Consultation

    Provide consulting support on processes and systems issues, identifying inefficiencies, conflicting practices, and integration challenges, and suggesting alternative solutions.

    Documentation

    Document system functions and cross-functional processes for the IT group and internal business customers.


    If you are a seasoned IT professional with a passion for problem-solving and driving business success through technology, we invite you to apply for this exciting opportunity to make a meaningful impact within our organization.


    Employment Type:
    Full-Time

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