Communication Officers - San Francisco, CA, United States - Sf Hrc

Description

Public Relations Officer – Community Liaison (Spanish) – SF Municipal Transportation Agency – (1314 TPV) –
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Municipal Transportation Agency
Job class: 1314-Public Relations Officer
Temporary Provisional Permanent Civil Service What does this mean?


Hours:
Full-time


Required Questionnaire :
Applicants must complete the required Supplemental Questionnaire prior to starting the online application process.

Application Opening:

Appointment Type:
Temporary Provisional (TPV). This is not a permanent appointment.

A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment.

External Communications and Marketing

Section/Unit:
Public Outreach and Engagement – Community Liaison Program

Work Location:
One South Van Ness Avenue, San Francisco, CA
Work
Hours:
Monday – Friday, 9:00 AM - 6:00 PM

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis.

Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.
We connect San Francisco through a safe, equitable, and sustainable transportation system.

The External Communications, Marketing & Outreach Division is responsible for the management of communications, marketing and outreach with the purpose of engaging and sharing information with agency customers, stakeholders, partners, consultants, the media and the public for the San Francisco Municipal Transportation Agency (SFMTA), which oversees all transportation modes for the City and County of San Francisco, including San Francisco Municipal Railway (Muni), bicycle, pedestrian, parking and taxis.

The division handles media and public relations, public outreach and engagement, marketing and creative services, digital communications and social media, public events, and customer communications.

The Public Outreach and Engagement Team Strategy (POETS) provides standards, guidance and resources to support the division's engagement with customers, stakeholders and the public for our array of transportation services, as well as capital improvement plans and projects that affect the communities we serve.

Working across the agency, we also facilitate outreach and engagement with a variety of stakeholders, including merchant, neighborhood and advocacy groups, businesses, elected and government officials, metropolitan planning organizations, media, and other stakeholders, with a goal of soliciting meaningful public participation.

We focus on building trusting relationships that better enable the SFMTA to fulfill its mandate as San Francisco's transportation agency.

The Public Outreach and Engagement Team is establishing a Community Liaison program to address the needs of the major limited English proficient groups in San Francisco and help build relationships between the SFMTA and the public.

This includes an increase and improvement of multilingual materials and services offered by the SFMTA to its community stakeholders, including residents, Muni passengers, visitors, motorists, bicyclists and pedestrians, etc.

Under direction of the Public Outreach and Engagement Manager, the Community Liaison Public Relations Officer will work to develop a comprehensive public participation program and expand the agency's capacity to accommodate the pressing needs of the Spanish speaking community throughout San Francisco.

The position will work closely with internal and external stakeholders to help increase culturally appropriate engagement and address concerns around MTA issues particularly as pertaining to projects and/or policies that will impact local communities and represent the agency at external events with the community and key stakeholders including SFMTA Government Affairs and the Board of Supervisors.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.

Increases participation among stakeholder groups by consulting residences, businesses, and community-based organizations adjacent to proposed changes; conduct linguistically appropriate and culturally relevant outreach to involve stakeholders and high concentrations of low-income and minority populations and solicit public feedback to be incorporated and improve the project, keeping the public informed on how they can influence design and delivery of project proposals.

Participates in outreach events and activities to promote awareness of SFMTA services, share information and raise awareness about project proposals and their effects on affected communities.

Develops and implements a comprehensive public participation program for assigned projects.

Keeps the public, public officials, advocates, advisory committees, interested organizations and staff informed of the agency's activities by applying the appropriate public participation technique, reaching out to and engaging individuals and groups and providing information to the media, as necessary.

Develops and provides presentations to community, staff, or policymaker groups to explain the activities and services of the department.

Represents the agency at meetings of elected and appointed boards and commissions, executive staff, and conferences; Drafts, designs, prepares and/or supports the preparation of visual content and communications materials that help facilitate the delivery of San Francisco transportation projects including press releases, reports, social media and presentations for oversight bodies, members of the public and stakeholder communications.

Maintains relationships with stakeholders, advocacy groups and other relevant communities.
Maintains and updates computer files, databases and lists of relevant stakeholder groups and committees and generate computerized reports.
May supervise staff performing moderately complex work.

The position may require working weekends and nights on an as-needed basis, driving a motor vehicle, working outdoors in varying weather conditions, standing, walking and/or sitting for prolonged periods of time, occasional lifting of objects weighing up to 15 pounds and the transport of materials and equipment.

Four (4) years of verifiable full-time professional experience in editorial, newspaper, magazine, radio, television, public relations, social media, digital engagement, or advertising.

This experience must be equivalent to job code 1312 Public Information Officer for the City and County of San Francisco and must include at least one (1) year of experience in planning and conducting a public relations, public information, or public education program.

Thirty (30) semester units or forty-five (45) quarter units equal one year.

Possession of a master's degree from an accredited college or university in public relations, journalism, mass communications or a closely related field may substitute for up to one (1) year of the required experience.

One year of full-time employment is equivalent to 2000 hours hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Fluent in speaking, reading, and writing Spanish in a professional setting. Must pass the Bilingual Certification exam.
Strong public relations skills, including experience in public outreach, community relations, government affairs, communications, and conflict resolution.
Strong writing and public speaking skills including experience making public presentations.

Genuine interest in promoting public transportation, enhancing transportation networks and a desire to learn about transit infrastructure projects and their funding and planning complexities.

Ability to use office automation and software applications to facilitate public relations activities, including but not limited to:
Online research
Microsoft Office (Word, Outlook, Excel and PowerPoint)
Maintaining databases, such as Salesforce
Posting to/updating website information (with training)
Ability to learn proprietary online systems as needed


Note :

Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
The selection process will include evaluation of applications in relation to minimum requirements.

Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency:

Applications for City and County of San Francisco jobs are only accepted through an online process.
Type "1314" in to the "Search by class or keyword" field.
Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.

Failure to receive this email means that the online application was not submitted or received.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.

Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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