Concierge - Ridgefield, United States - ilani, Inc.

ilani, Inc. Ridgefield, United States

3 weeks ago

Description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

$9925/9925$

Position Summary:
Responsible for greeting hotel guests in a warm and sincere manner and providing outstanding customer service. Maintains extensive knowledge of the property, region, events, restaurants, and other points of interest.

Primary Duties and Responsibilities:

Promotes superior guest service.
Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
Assists with check-in, check out, and reservations as needed.
Assists guests with various requests and needs and coordinates details with necessary departments or vendors.
Assists with making dinner and spa reservations and provides a professionally written confirmation to the guest.
Assists guests with transportation arrangements and directions.
Provides detailed information about ilani and the surrounding area to both internal and external guests.
Assists in other areas of Hotel Operations, including VIP Reception and Front Desk as needed.
Performs other duties as assigned.

Minimum Qualifications:

High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
One (1) year of guest service experience in a hotel.
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
Must be able to effectively communicate in English.
Excellent written and verbal communication skills.
Basic computer skills in Word and Excel.
Willingness to learn necessary hotel operations systems.
Extensive knowledge of the property, local areas, and destinations.
Must be able to stand, reach, bend or sit for extended periods of time.
Must be able to lift up to 40 lbs. and carry 20 lbs.
Must be able to work various shifts and flexible hours.
Must maintain highest level of privacy and confidentiality.
Must be willing to work in a smoking environment.
Must be willing to adhere to company health and safety measures.

Work Shift:
Regular

Knock, knock. Hear that sound? That's opportunity

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