- Highly organized, administrative, and process-driven
- Outstanding customer service capabilities
- Prior experience in customer support
- Precise documentation of issues in the ticketing system
- Demonstrated problem-solving skills and the ability to devise creative solutions
- Experience supporting end users (Windows and Mac) in an active directory setting and utilizing business applications
- Proficient in Microsoft servers, Microsoft 365, Cisco equipment (Firewalls, Switches, Wireless), and Vendor management
- Strong communication skills
- Open to candidates with various technical backgrounds, be it from formal education, on-the-job training, or self-study
- Experience in the MSP industry is advantageous
- Possession of certifications is a bonus
- Desire to work for a company that places great value on its clients and employees
- Are proactive and self-motivated
- Are quick learners who seek growth opportunities and a supportive learning environment
- Have a keen eye for detail and appreciate structured approaches to achieving goals
- Seek a role with prospects for career development
- Competitive base salary ranging from $40,000 to $45,000
- Comprehensive benefits including Health Insurance, Dental, Vision, Volunteer Life & Long-Term Disability coverage
- Company-funded Short-Term Disability and Term Life Insurance Policy
- 401K plan with company match
- Reimbursement for professional certification exam fees
- Monthly communication allowance
- Paid Time Off & Volunteer Time Off
- Engaging company events, team building activities, and community service initiatives
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Help Desk - Atlanta, United States - Logic Speak
Description
Help Desk - Level 1 IT Consultant
Are you passionate about expanding your knowledge and collaboration with others? Do you aim to kickstart your career in the tech industry? Are you exceptionally organized, analytical, and skilled in both technical systems and interpersonal communication? This opportunity might just be the perfect fit for you.
About Logic Speak
Logic Speak is a well-established Managed Services Provider dedicated to assisting businesses in Atlanta with their IT needs for over two decades. We excel in simplifying complex technology into practical solutions for businesses. At Logic Speak, we offer peace of mind to our clients, allowing them to concentrate on their core activities. Our diverse team, with varying expertise and backgrounds, collaborates to make a meaningful difference in the lives of our clients, community, and each other.
About the role
This position requires a strong aptitude for client interaction, as you will serve as the face of Logic Speak for one of our clients – a church in Atlanta, GA. The role involves working onsite SUNDAY-THURSDAY.
This role is an incredible fit for individuals who:
Perks we offer: