Help desk - Alpharetta, United States - Randstad USA

Randstad USA Alpharetta, United States

4 weeks ago

TEMPORARY, Full time

Description

Our client, a Global leader in Wealth management and investment, has an immediate need for a help desk rep. This role is Onsite, and has a potential to go perm. Must be available to accept an 8 hour shift between the hours of 6AM-10PM Mon-Sun. Please apply if you meet the below criteria

Must have IT support experience
Analytical skills
Customer service skills, most inquiries and troubleshooting will be via phone
Must be able to install soft/hardware, modify settings, and remote into a computer
Must be able to explain to customer what was done to their computer

salary: $ $21 per hour
shift: First
work hours: 6 AM - 10 PM
education: High School

Responsibilities

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.

Responsibilities include:
- • Demonstrate scustomer service skills to provide phone support including:
- o Listening to the customer to gain an accurate understanding of the situation
- o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
- o Producing accurate, detailed documentation at the client, problem and incident level
- o Resolving conflict
- • Responsible for high quality end-user technical support, related to enterprise software and hardware
  
  Skills
- Call Center Support
- Active Listening
- Empathy
  Qualifications
- Years of experience: 3 years
- Experience level: Experienced
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  
  Applications accepted on ongoing basis until filled.

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