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    Trade Field Project Coordinator - Charlotte, United States - Pella Windows and Doors of North Carolina and Southwest Virginia

    Pella Windows and Doors of North Carolina and Southwest Virginia
    Pella Windows and Doors of North Carolina and Southwest Virginia Charlotte, United States

    2 days ago

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    Description

    Job Description

    Job Description

    It takes a team. We're passionate about what we do, and we're looking for people who share our passion - Join the Pella NC Family

    Pella Carolina, Inc. is looking for a Trade Field Project Coordinator to join our Charlotte team. We are seeking confident, enthusiastic team players who thrive on a challenge and are very strong detail-oriented to join our team. If you are self-motivated, able to multi-task, and be a problem-solver this may be the job for you


    JOB SUMMARY:

    The duties of the Trade Field Project Coordinator are to work primarily with contractors; providing job coordination by communicating with sales reps, customers, and installers. The overall job of the Trade Field Project Coordinator is to ensure a great customer experience is provided to each customer by ensuring the process and experience are seamless.


    JOB DUTIES AND RESPONSIBILITIES:

    • Meet installers at job sites and introduce them to customers, re-emphasize the installation process, discuss all pertinent issues, and verify sizes and attributes while setting customer expectations.
    • Respond to contractors and installers for assistance at the job sites, assist the contactors, or installer when needed. Follow the recovery process set by management.
    • Will inventory and inspect the delivered product to make sure all product is received for the job.
    • Trouble-shoot problem installations and report findings to the Installation Manager and Sales Reps as needed.
    • Make minor service repairs when possible and assist service technicians as needed.
    • Complete all assigned reporting responsibilities accurately, and promptly.
    • Visit every project at a minimum of one time and complete all necessary tasks including walkthroughs.
    • This job will be a 50/50 split between replacement installs and trade (R&R) installs.
    • Must be able to manage your calendar and demands daily.


    JOB QUALIFICATIONS:

    • High School Diploma or equivalent required
    • Building/contractor knowledge helpful.
    • Excellent organizational, social, and customer skills are necessary
    • Skills with Microsoft Word, Excel, and PowerPoint applications are helpful.
    • Ability to develop excellent proficiency in PQM, PSI, OMS
    • Outgoing and highly motivated personality.
    • Excellent communication and interpersonal skills.
    • Work independently with little supervision. Build a complete product knowledge base.
    • Ability to lift the product, assist with service, and make minor repairs to the product.

    Benefits

    • Competitive Compensation
    • 401k/ 401k Matching- 50% up to 6% after 1 year of employment
    • Profit Sharing
    • Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
    • 9 Paid Holidays
    • Vacation/PTO
    • Life Insurance

    Why work for Pella Windows and Doors of North Carolina and Southwest Virginia?

    • Culture- We are a team-oriented company. We believe in our employees and strive to improve the lives of those we touch.
    • Benefits- Comprehensive benefit packages
    • Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
    • Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.
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