- Manage global moderation operations team, including overseeing staffing plans, training, hiring needs, quality assurance, and building + maintaining standard operating procedures.
- Maintain Peloton's User Generated Content (UGC) Policy; partner with cross functional teams to build and maintain moderation policies that factor in product capabilities, legal risks, and brand safety.
- Address difficult content moderation issues, balancing the safety and expression needs of our community, and operational challenges.
- At Peloton, we put Members first, so this role may experience irregular work hours to handle safety-related escalations on our service, including weekends.
- Cross-functional leadership; collaborate across different departments and provide leadership to ensure there is alignment between teams, regulations, processes, and systems.
- Make hiring and vendor management decisions.
- 5-7+ years of experience with user content moderation.
- 2-3+ years of management experience.
- 2+ years of experience collecting, synthesizing, analyzing and visualizing complex sources of data.
- Strong interpersonal skills and ability to build relationships with cross functional stakeholders.
- Exceptional attention to detail, outstanding time management, communication and organization skills.
- A continuous improvement mindset.
- Ability to remain calm and effective under pressure.
- Existing experience with content moderation systems like TwoHat/Community Sift.
-
Operations Lab Manager
2 weeks ago
Dupont Newark, United States OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
-
Janitorial Operations Manager
1 week ago
KDS STAFFING INC. Bronx, United States(The Spanish Translation is below) · This is an exceptional opportunity with a fast-paced, very stable, mid-size business with a great family company culture. Looking for a Janitorial Supervisor/Operation Manager specializing in Floor Care within the commercial maintenance Indust ...
-
Operations manager H/F
2 weeks ago
Heetch New York, United StatesFleetch est une filiale du groupe Heetch opérant sur le continent africain en Côte d'Ivoire, au Sénégal et en Angola. Pour devenir un solide leader du VTC, Heetch a besoin de développer la taille de sa supply. La mission de Fleetch est donc d'acheter et d'opérer des véhicules afi ...
-
Operations Manager
6 days ago
Labor & Industry for Education, Inc. New York, United StatesAbout Us: · We are a leading provider of childcare services, dedicated to fostering the growth and development of young minds. With three thriving day care centers located in the heart of Brooklyn, we are committed to creating a safe, nurturing, and educational environment for ch ...
-
Operation Manager
2 weeks ago
Bjak New York, United StatesAbout Us Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, , helps millions find the insurance policy with the best value an ...
-
Operations Manager
3 weeks ago
Lumicity New York, United StatesOperations Manager / Manufacturing / Optics / Photonics / Lasers / New York · I am partnered with an industry leader in the development and manufacturing of high-end laser systems as they look to hire an experienced and enthusiastic Operations Manager. · This is a new position w ...
-
Operations Manager
1 week ago
Luminary Group LLC New York, United StatesLuminary Group have partnered with a leading Life Sciences company that is seeking an experienced Operations Manager to join their Real World Evidence (RWE) team. Their RWE team is dedicated to providing innovative solutions and insights that help healthcare organizations navigat ...
-
Operations Manager
1 week ago
Ash Staging New York, United StatesStaging Operations Manager · Reports to · Director of Operations · Collaborators · Design Team, Sales Team, Operations Team (inclusive of Installation and Warehouse teams), Finance and Accounting Team (inclusive of Purchasing team) · Summary · The Staging Operations Manager is re ...
-
Operations Manager
1 week ago
Muslim American Leadership Alliance New York, United StatesThe Muslim American Leadership Alliance (MALA) seeks a full-time Operations Manager to manage the day-to-day operations of the organization. The Muslim American Leadership Alliance is a 501(c)3 civic and community organization committed to promoting individual freedom and diversi ...
-
Operations Manager
4 weeks ago
Mondrian Alpha New York, United StatesA leading US Hedge Fund are looking to make a newly created, senior trade support / operations hire. · My client are a prestigious, award-winning hedge fund who have consistently been one of the leading performers in the global hedge fund space over the past decade. The firm look ...
-
Operations Manager
4 days ago
Consumer Legal Group New York, United StatesJob Title: Operations Manager · FLSA Status: Exempt · Reports to: COO · FLSA Status: Exempt · Direct Reports: · 3+ · Company Overview: · Join our dynamic and mission-driven law firm advocating for our fellow New Yorkers fighting their residential and commercial landlord tenant di ...
-
Operations Manager
6 days ago
Castle New York, United StatesAbout · We're Castle, a 20-person, profitable startup dedicated to enhancing the trust and safety of users across large consumer platforms like Canva, Atlassian, and Rockstar Games. We're backed by Y Combinator, Index Ventures, as well as prominent angel investors from Datadog, S ...
-
Manager of IT Operations
1 week ago
PRI Technology New York, United StatesRole: VP - Manager of IT Operations - ITIL/ITSM · Hybrid role in NYC - 3 days/week onsite · Full-time/Permanent with bonus and benefits · NO third party please · Must have experience in ITIL/ITSM process. · Experience in Servicenow CMDB is highly preferred · The Manager of IT Ope ...
-
Operations Manager
1 week ago
Stericycle Newark, United StatesTitle: Operations Manager · Requisition Id: 34347 Job Function: Field Services Operations Career Area: Operations Work Location: McCarran About Us: · Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects ...
-
Operations Manager
1 week ago
JLL New York, United States Full timeJob Description · The Operations Manager has the overall responsibility for the management, supervision and operation of the Mobile Engineering Services assigned facilities for ongoing engineering and maintenance operations to ensure that a safe, efficient, and cost effective del ...
-
Operations Manager
6 days ago
Tilly Therapy New York, United StatesWhat is Tilly? · Our platform helps kids and their families receive life-changing care for behavioral and mental health conditions. We are backed by some of the most prominent investors in healthcare and technology, including General Catalyst, Founders Fund, SoftBank, Goodwater, ...
-
Operations Manager
4 days ago
Tilly Therapy New York, United StatesWhat is Tilly? · Our platform helps kids and their families receive life-changing care for behavioral and mental health conditions. We are backed by some of the most prominent investors in healthcare and technology, including General Catalyst, Founders Fund, SoftBank, Goodwater, ...
-
Operations Manager
2 weeks ago
Chick-fil-A New York, United States Part timeThe Operations Manager (OM) will work directly with the Senior Operations Manager, Director of Operations, and other members of the leadership team to execute strategies that focus on delivering world-class hospitality and crave-able food while adhering to all Chick-fil-A standar ...
-
Operations Manager
5 days ago
ExpressItDelivery New York, United StatesPosition Overview: *******Must live in NYC vicinity to apply******* · The Operations Supervisor (for small auto parts delivery drivers) reports to the Director of Operations, Northeast. The successful candidate will be a leader, with prior Courier or Delivery industry experience. ...
-
Operations Manager
1 week ago
Brown Harris Stevens New York, United StatesTop Broker looking for Operations Manager to assist with all administrative needs. The ideal candidate will exhibit high standards, excellent organizational and communication skills, and have the ability to take the initiative and prioritize daily tasks. A strong ability to take ...
Community Trust and Safety Operations Manager - New York, United States - Peloton
Description
ABOUT THE ROLE
The Community Trust and Safety Operations Manager reports to the Director of Community and will ensure Trust and Safety moderation efforts are set up to scale with efficiency and quality across the Peloton platform. The ideal candidate for this role has prior experience managing outstanding user generated content moderation support, has a collaborative mentality, and is passionate about continuous improvement of systems and processes to support our community of global Members.
YOUR DAILY IMPACT AT PELOTON
YOU BRING TO PELOTON
#LI-SV2
#LI-Hybrid
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton's competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
Medical, dental and vision insurance
Generous paid time off policy
Short-term and long-term disability
Access to mental health services
401k, tuition reimbursement and student loan paydown plans
Employee Stock Purchase Plan
Fertility and adoption support and up to 18 weeks of paid parental leave
Child care and family care discounts
Free access to Peloton Digital App and apparel and product discounts
Commuter benefits and Citi Bike Discount
Pet insurance and so much more
Base Salary Range
$138,800—$180,400 USD
ABOUT PELOTON:
Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit
At Peloton, we motivate the world to live better. "Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email:
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
Community Trust and Safety Operations Manager professionals in New York City
-
Carmen acuna
Climbing Wall Manager/Outdoor Program Coordinator
-
Yimin Liu
Data Analyst
-
Fredric Silva
Security Specialist
-
Michael Jagdharry
kdb+ Developer
-
georgios psillis
graduate student in sport administration
-
Palmer Hudson
Computer Science and Government