Jobs
>
Customer Service Representative
>
Richardson

    Customer Service Representative - Richardson, United States - L&S Mechanical

    L&S Mechanical
    L&S Mechanical Richardson, United States

    3 weeks ago

    Default job background
    Full time
    Description
    About L&S Mechanical
    L&S Mechanical     began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade Solution. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 100,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence at every stage of the way.

    Job Summary:
    As a Customer Service Representative at L&S, you will provide front-line support and follow-up to customers assisting and resolving warranty or service issues. In this position, you may be responsible for dispatching, administrative tasks, billing, and filing warranty claims. Key relationships in this role will be service technicians, L&S production staff, homeowners, and builders.

    General Responsibilities:
    • Solve problems and manage solutions backed by the support of a successful team.
    • Manage both incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments logistically and efficiently.
    • Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customer satisfaction.
    • Process all service-related billing including compiling quotes and purchase orders to submit for invoicing.
    • Maintain accurate and current house files by performing daily data entry.
    • Assign and or dispatch work orders to the field based on customer needs timely.
    • Provide support to field personnel.
    • Order and track material to resolve incomplete work orders timely.
    • File warranty claims on replacement parts for HVAC equipment and water heaters.

    Qualifications:
    • 2+ years in new home construction-specific telephone customer service.
    • Proficient in basic computer skills that include but are not limited to data entry, MS Outlook, and Excel.
    • Effective at building and maintaining positive relationships with the service technicians, production staff, managers, superintendents, and coworkers to ensure the timely completion of job duties.
    • Strong ability to organize, prioritize, communicate well, and be committed to providing quality work.
    • Solid problem-solving skills and a willingness to take on new projects with a "can do" attitude.
    • Perform the physical demands of the position which are working indoors with long periods of time sitting, listening, and speaking on the telephone, viewing monitor and workstation.

    Benefits:
    • Medical, dental, and vision insurance.
    • FSA with debit card.
    • 401(k) employer match 1% for the first 1% contributed and a 50% match for the remaining 6%
    • Bonus opportunities.
    • Paid vacation.
    • PTO.
    • Paid Holidays.
    • Annualized reviews for merit increases.
    • Potential for advancement.
  • Pappy's Pet Lodge

    Guest Service Representative

    3 days ago

    Pappy's Pet Lodge Richardson, United States

    **Guest Service Representative** · Guest Service Representatives are vital to the success of Pappy's Pet Lodge. They are the face of the company, handle our clients with exceptional customer service, and ensure that proper care instructions are taken. They are also active and kno ...

  • Illinois Secretary of State

    Public Service Representative

    1 week ago

    Illinois Secretary of State Plano, United States

    **Office of the Illinois Secretary of State · **Alexi Giannoulias** · **Job Title**:Public Service Representative - Spanish Speaking · **Division**: Drivers Services · **Union**:SEIU · **Location**:712 E South St, Plano, Illinois - Kendall County · **Salary**:Starting salary for ...

  • PROSPERITY BANK

    Customer Service Representative

    3 days ago

    PROSPERITY BANK Plano, United States Full time

    **Position Overview**: · An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationsh ...

  • Yobalia

    Customer service representative

    3 weeks ago

    Yobalia Dallas, United States

    ". · | | Customer service representative (INGLS Y SAP) ** Customer service representative (INGLS Y SAP)** · Descripcin de la oferta Publicada el: 21/12/ :15h Ubicacin: Barcelona Categora: Atencin al pblico (Atencin al cliente) Vacantes: 1 Nivel: Empleado Buscamos Customer servi ...

  • One Hour Heating & Air Conditioning

    Customer Service Representative

    1 week ago

    One Hour Heating & Air Conditioning Carrollton, United States

    Benefits: 401(k) · 401(k) matching · Competitive salary · Dental insurance · Paid time off · Training & development · Vision insurance · ...

  • Viva USA, Inc.

    Provider Services Representative

    2 weeks ago

    Viva USA, Inc. Richardson, United States

    Title: Provider Services Representative - Hybrid · Description: · Maintain accuracy of provider information in core internal and member facing systems. Requires frequent contact with our provider partners to confirm the accuracy of information provided with 95% or greater accur ...

  • Charles Schwab

    Financial Services Representative

    1 week ago

    Charles Schwab Mckinney, United States Full time

    Position Type: RegularYour opportunity · Your opportunity · At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. · Schwab's servic ...

  • Texans Credit Union

    Member Service Representative

    3 weeks ago

    Texans Credit Union Richardson, United States

    ** Member Service Representative - Call Center (Member Connect)** · **Job Category****:** Member Connect **Requisition Number****:** MEMBE02662 Showing 1 location **Job Details** · **Description** · Texans Credit Union has a great opportunity for a Member Service Representativ ...

  • Aqua-Tots Development

    Customer Service Representative/Sales Representative

    2 weeks ago

    Aqua-Tots Development Richardson, United States

    We are looking for year-round Customer Service Representatives/Sales Representatives in Richardson This is a great company, with a supportive and fun culture · They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We off ...

  • Remedy Corporation

    Customer Service Representative

    1 week ago

    Remedy Corporation Dallas, United States

    This is a remote position. · The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS's interact with customers to provide information in response to questions, con ...

  • GEICO

    Customer Service Representative

    3 weeks ago

    GEICO Richardson, United States

    Customer Service Representative - Dallas, TX · Salary: $20.50 per hour / $41,307.50 annually · When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. ...

  • State Farm Insurance

    Customer Service Representative

    3 weeks ago

    State Farm Insurance Richardson, United States

    State Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...

  • Craig Homecare

    patient service representative

    2 weeks ago

    Craig Homecare Richardson, TX , USA, United States

    Apple Homecare Medical, in collaboration with Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at ho ...

  • US Radiology Specialists

    Patient Service Representative

    3 weeks ago

    US Radiology Specialists Richardson, United States

    Gateway Diagnostic Imaging is seeking a customer service-oriented professional to join our team at our location in Richardson, TX. The Patient Service Representative will assist patients with check in, check out, insurance verification, and scheduling. · Shifts Available: Monday ...

  • YMCA of Metropolitan Dallas

    Member Service Representative

    2 weeks ago

    YMCA of Metropolitan Dallas Richardson, United States

    · We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. I ...

  • HomeTeam Pest Defense

    Customer Service Representative

    1 week ago

    HomeTeam Pest Defense Richardson, United States

    ** Customer Service Representative - Now Hiring** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO19444 Showing 1 location **Job Details** · **Description** · **At HomeTeam, we put people first.** · **We make sure HomeTeamers have the tools, support, ...

  • US Radiology Specialists

    Patient Service Representative

    3 weeks ago

    US Radiology Specialists Richardson, United States

    Gateway Diagnostic Imaging is seeking a customer service-oriented professional to join our team at our location in Richardson, TX. The Patient Service Representative will assist patients with check in, check out, insurance verification, and scheduling. Shifts Available: Monday-Fr ...

  • US Radiology Specialists

    Patient Service Representative

    6 days ago

    US Radiology Specialists Richardson, United States

    Gateway Diagnostic Imaging is seeking a customer service-oriented professional to join our team at our location in Richardson, TX. The Patient Service Representative will assist patients with check in, check out, insurance verification, and scheduling. · Robust benefit offerings ...

  • DebtBlue

    Customer Service Representative

    3 weeks ago

    DebtBlue Richardson, United States

    DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial futur ...

  • UnitedHealth Group

    Patient Services Representative

    2 weeks ago

    UnitedHealth Group Richardson, United States

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel ...