Account Supervisor - San Diego, United States - Civilian

Description

Job Overview

The Account Supervisor is responsible for overseeing campaigns from start to finish, leading the delivery of high-quality, on-time, and on-budget agency services, and ensuring overall client satisfaction.

They serve as the client advocate focusing on the "why and what" and work in close partnership with the Program Supervisor, who serves as the client-facing agency advocate focusing on the "how and when." The Account Supervisor builds strong ongoing client relationships; develops a thorough understanding of clients' businesses; facilitates and contributes to campaign development; ensures effective and efficient project management that meets clients' needs, timelines, and budgets; and provides support, guidance, and counsel for junior Account Services team members.

Who You Are
A strategic and collaborative team player who has mastered the art of client service. You internalize your clients' brands and have demonstrated pitch-perfect delivery on strategy to accomplish your clients' goals.

You are thoughtful and intuitive, always forecasting, always anticipating; you know what to do and when to do it without needing prompting.

Your invaluable strategic insights and your high emotional intelligence make you an asset in any room.

You are a generous and capable mentor, you lead by example, and you are always willing to roll up your sleeves and jump in to achieve the results the client and agency will be proud of.

Who We Are:
Marketers For Good
We are proud to be recognized as one of Ad Age's Best Places to Work 2024. Civilian is not your typical marketing communications agency.

For starters, we are a Certified B Corporation, which means we are part of a global network of companies using business as a force for good.

We take on clients and projects that align with our mission to improve lives, strengthen communities, and better the world.

Our work includes supporting mental health and wellness, preventing youth suicide, and reducing the impact of adverse childhood experiences. It also includes advancing environmental sustainability, promoting the value of education, and driving economic development.

We call it "marketing for good." From our headquarters in San Diego to our offices in Sacramento and Washington DC, we are dedicated to tackling challenging issues and creating positive change in the world.

We are a dedicated group of innovators and problem solvers who come to work every day grateful for the opportunity to make a difference.

We support our employees' professional and personal development with a rich set of benefits, humane working hours, and a culture that rewards embracing challenges and having a great time doing it.

The success of our approach shows in our average employee tenure of nearly five years (vs. the industry average of 2.5) and in the number of Civilians that return.

We offer a truly unique balance of professionalism and heart—and an office full of free snacks, a dog or two, and the occasional afternoon happy hour.

Responsibilities:

Day-to-Day Activities:
Client Services (70%)

Develop strong personal and working relationships with client contacts earning their respect, confidence, and, most importantly, trust; serve as escalation point for most client issues and first line of communication for internal staff.

Proactively develop knowledge and expertise of client projects, as well as the key issues clients face, overall campaign needs, important strategic and tactical considerations, potential road bumps or pitfalls, and relevant industry trends to effectively advance and steward client work
Lead agency efforts to proactively address client needs, campaign needs, and/or opportunities for organic account growth; consistently develop and articulate key POVs and recommendations, internally and externally, relative to strategic/creative alternatives, client industries and issues, opportunities and implications
Develop campaign strategy and implementation; author and edit all proposed client briefs, share with manager for approval; facilitate client review, feedback, and approval; demonstrate mastery of all agency outputs and deliverables and confident knowledge in how to execute and what resources will be needed
Oversee outputs and projects from direct reports and editing/suggesting improvements, when necessary, prior to client share
Demonstrate ability and comfort to push back when necessary to preserve the best interest of the agency and the quality of the work
Develop and maintain productive, supportive, and communicative relationships with Program Supervisor, ACSV team members, and team members in other departments
Keep manager, as well as Executives and Leadership Team when appropriate, aware and abreast of successes, failures, and foreseen opportunities or issues in addition to timely updates on health of the account with proactive recommendations on how to advance/improve; effectively manage up
Maintain the Civilian standard of quality across all documents, deliverables, and reports
Department Management and Project Management Support (15%)
Ensure the completion of high-quality deliverables on-time and on-budget based on established agency processes
Mentor and grow all junior staff by authorizing and monitoring progress towards PDP and making timely suggestions for optimization and advancement/ success at agency
Maintain working knowledge of client(s) finance and billing status, fiscal management, and approval of monthly client invoices
Effectively employ agency systems including Workamajig project management software and other agency tools
Contribute to improvements in departmental and agency processes; lead productive communication to address and resolve any internal conflicts; serve on Management Team if appointed
Business Development (15%)
Lead or participate as requested or required in business development efforts, including developing proposals, work plans, and budgets; leading collaboration; supporting senior staff where necessary; and attending and/or presenting as part of new business pitches
Identify opportunities for organic or new business growth through an "always on" mentality; proactively bring ideas and proposals to agency leadership about how, why, and when agency should pursue

Qualifications:

6+ years of experience within an advertising agency setting
Mastery of advertising agency disciplines, departments, and outputs (especially media); how they work together in an integrated way; and how to sell services in
Outstanding written and verbal communication skills; capable of writing and speaking with a clear, concise point-of-view and should be comfortable presenting internally/ externally if necessary
Track record of presenting information to senior management, public groups, stakeholders and/or boards of directors
Strong communication and presentation skills, with the ability to relate to, persuade, and build consensus with clients, while educating them on emerging media and traditional marketing tactics
Ability to define and solve problems, analyze data, establish facts and draw valid conclusions
A history of overseeing client accounts in an Account Services role, managing both client and internal team expectations, and leading the execution of tactical projects
Proven record of success in leadership, with experience managing, coaching, and guiding multiple team members
Highly strategic with the ability to seek out/recognize/author insights for direction to cross-functional teams to execute
Project management prowess with a keen eye for details, plus the inclination to manage ahead and bring others along. Experience using project management systems is a plus.
Excellent financial management ability and experience with budget management and reconciliation
Strong ability to recognize and plan for crisis control
Outstanding abilities in maintaining strong relationships; experience with managing and developing direct reports towards success at agency and within the industry
Volunteerism, environmental awareness, diversity and inclusion awareness, and a commitment to social justice are all highly preferred candidate traits

CIVILIAN'S CORE

VALUES
Civilian expects every employee, regardless of role or responsibility, to uphold its core values.

The agency's core values—and the behaviors that support those core values—are as follows:

Seek First to Understand –

Communicate with people directly. Listen to other people's ideas and concerns with genuine curiosity and an open mind. Try to understand where people are coming from and give them the benefit of the doubt. Practice kindness and treat one another with respect.
Practice We Over Me –

Think of the entire agency as your team. Collaborate with, contribute to, and elevate the people around you. Solve problems quickly and constructively and in all things work for the greater good.
Operate with Integrity –

Be trustworthy and reliable. Demonstrate sound judgment. Take responsibility for your actions. Always do the right thing.
Rise to the Challenge –

Greet challenges as opportunities. Work with determination and tenacity to find a way through obstacles (without compromising integrity, boundaries, or protocols). Bring the full breadth of your creativity and ingenuity to the challenge at hand.
Make Things Better –

Every day, make something better for your team, your work, or the world. Embrace steady improvement. Demonstrate passion for the agency's success and a commitment to producing great work and measurable results.
CIVILIAN'S COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND BELONGING

Civilian is committed to an ongoing journey in becoming an actively anti-racist, inclusive organization where everyone can feel a sense of belonging and that their diverse experiences, voices, backgrounds, and contributions matter.

Through an intentional focus on diversity, equity, inclusion, and belonging in our agency, we harness the unique contributions and lived experiences of our team to create innovative work in response to some of our society's most pressing challenges.

How We Put This Commitment Into Practice At Civilian:

We continually aim to create a safe, welcoming, and open environment where all employees and partners feel like they belong, are valued, can bring their whole selves to work, and are key to our agency's overall success.

We consistently assess how BIPOC, LGBTQIA+, and other diverse individuals can thrive in a predominantly white/white privileged industry and organization; and are continually working to create an equitable workplace where each unique employee brings value to the organization's culture.

We hire and promote the most qualified individuals regardless of race, ethnicity, sexual orientation, gender identity, ability, age, parental status, national origin, religion, color, or creed.

We only get better when diverse ideas, perspectives, and identities come together, and therefore actively seek out candidates with non-traditional backgrounds, education, experiences, and skills who bring new viewpoints to our agency.

We value the input of all staff in decision-making, policy development, and other day-to-day practices at our agency.
Location
This position is a hybrid role based in San Diego, California. Remote working options with in-office Wednesdays and biweekly half-day Fridays for collaboration and team building.
Compensation & Benefits
This is a full-time salaried position with a comprehensive benefits package


Salary Range:
$85,000 – $95,000, depending on experience.
Tiered medical coverage, with 100% employer-paid after Year 5
100% employer-paid Medical Option (coming soon)
Company-paid Long Term Disability
Company-paid Life Insurance
Company-paid Identify Theft Prevention and Legal Support
Additional Voluntary Benefits

Short Term Disability
Additional Life Insurance
Hospital
Critical Illness
Accidental Death & Disability
Cancer insurance
Pet Insurance

Great Work-Life Balance
Generous Paid Time Off
Work-Anywhere-In-The-World for a month
Flexible Working Arrangements
Paid Parental Leave (coming soon)
Annual Cost of Living Adjustment
401(k) Retirement with Employer Match
Company-paid Employee Assistance Program
Professional Development
Educational Assistance
On-site company-paid parking or stipend for San Diego office
On-site Fitness Center
Dog-friendly San Diego office space
Happy Hours and Company events
Monthly Cell Phone Reimbursements
Let's Get to Know Each Other
Are you the one? Are we the one? If this sounds like a fit, let's talk more. Please email to tell us why we absolutely, positively need you on our team. Don't forget to attach your resume. And check out

and our Glassdoor reviews for more information on how talented, smart, and delightful we are.
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